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La recomiendo buen servicio
¡Muchas gracias por su amable recomendación! Nos alegra que esté satisfecho con nuestro servicio.😊
Brindar un soporte excepcional es siempre nuestro objetivo.
Si tiene alguna pregunta, contáctenos en support@helixo.co o a través del chat de la aplicación. Estaremos encantados de ayudarle.
– Equipo de Soporte de Helixo
Customer service is excellent! recommend
Thank you so much for your kind words and recommendation!
We're delighted to hear that you had a great experience with our customer service.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Works smooth, excellent support
Hello, I wanted to take a moment to express my gratitude for your kind words. It's truly heartening to know that your experience with us was smooth and that you found our support excellent.
Your acknowledgment of our efforts means a lot to us. We're dedicated to providing seamless experiences and top-notch support, and it's incredibly rewarding to see that reflected in your feedback.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
极致的客服体验 ，耐心友好的解答，完美的应用
感谢您的精彩反馈！
很高兴听到您对我们的服务和应用感到满意。如果您有任何进一步的疑问，
请随时通过 support@helixo.co 或在应用内聊天与我们联系，
我们始终乐意为您提供帮助。
Helixo 客服团队
very good app and very helpful and kindly customer service 5 stars
Thank you for your wonderful review!
We're delighted to hear that you find the app very good and that our customer service has been helpful and kind.
Your 5-star rating means a lot to us!
In case of further queries please contact us at support@helixo.co or via our in-app chat.
We are always happy to help you.
- Helixo Support Team
Unfortunately I have to give this app 1 star, and if I could I would give it 0 stars. But first of all I want to mention, that the support was pretty decent, they tried to help me, but it did not work. So the problem was that some customers could not reach the checkout via the Wowcart Drawer, because the app sent multiple errors or requests to shopify. After the error, the customer was marked with a cookie by shopify, so the customer could not checkout while this cookie was set. Shopify thought the customer was a bot, because the app sent too many requests. Only option was to delete all cookies and cookies. But how should a customer know this workaround?
Only some of them reached out to me, and I could help them with the cookie/cache delete tip. So I have talked with shopify support, and it was a long run in error testing that lasted months. But finally we found the error, it was the wowcart slide drawer..
So I immediatly contacted the support, and they reached out very fast, I have to say. But they could not detect the error or fix it. And over the time I have lost thousands of revenue just because I installed the cart drawer, because it had a great synergy with the UFE Upsell App by the same company. If I could, I would have never installed both of the apps, and I can't recommend it either. I'm very lucky that some customers reached out to me and tell me of the error, because if not I would still lose money every f*cking day..
So do yourself a favor and never install this app!
Summary: The issue remained unresolved as we encountered difficulty reproducing it from our end.
Dear Julian,
We sincerely apologize for any inconvenience caused and understand the frustration you must have felt in this situation.
We truly appreciate your acknowledgment of our support team's efforts, and we are sorry that despite their best attempts, the issue could not be resolved.
We genuinely believed that there might not have been any issues since we hadn't heard from you in the past 5 months, and we were unable to reproduce the problem from our end.
We understand the impact this has had on your business, and we are committed to investigating the issue further to prevent similar occurrences in the future.
I want to assure you that your feedback has been taken very seriously. I have escalated this matter to our product team with the highest priority. They have acknowledged it as a significant issue, and they are fully committed to investigating it further.
While we were unable to reproduce the issue from our side, please rest assured that we are actively working on identifying any underlying issues and finding solutions.
Your experience is paramount to us, and we are determined to ensure that our app meets the highest standards of functionality and reliability.
Once again, we sincerely apologize for any inconvenience and loss of revenue you have experienced as a result of this issue.
Your feedback is invaluable and will undoubtedly help us improve our app and provide a better experience for all our users.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
-Tinu,
Customer Support Lead at Helixo.
Awesome assistance from Nedeem! Solved all my concerns and now things work perfectly on my website :)
Thank you for your wonderful feedback!
We're thrilled to hear that Nadeem provided awesome assistance and resolved all your concerns, ensuring everything works perfectly on your website.
Your satisfaction is our top priority.
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
I looked around for some free apps for the cart and after trying a few out I finally found Wowcart which fits my needs and outperforms the rest of the free apps. Thanks, and keep up the excellent work!
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us — and we agree, We count ourselves lucky for customers like you. We look forward to working with you again in the future!
In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team
Hallo, in der App gibt keine Möglichkeit den Support zu kontaktieren. Grundsätzlich funktioniert die App, es sind aber einigen Fehler die unbedingt behoben werden müssen. Bitte um Kontakt aufnahmen: Support@IkramBellanova.Shop !!!!!! Nachtrag: ich habe seit einige Tage an Support eine Mail geschickt: wenn über di App den CheckOut aufgerufen wird erfolgt keine Übersetzung. Ursache schein zu sein das keine Dynamik Link implementiert ist. Bis Heute keine Reaktion !! Schade, weil sonst ist die App nicht schlecht!
Hi!
Vielen Dank für Ihre Bewertung.
Jedes Feedback ist uns wichtig und wir hoffen, dass Sie unsere aufrichtige Entschuldigung für Ihre jüngsten Erfahrungen mit uns akzeptieren.
Tatsächlich ist das Problem auf einen Fehler in der Implementierung von Shopify-Märkten zurückzuführen.
Wir haben das Problem von unserer Seite gelöst.
Bitte überprüfen Sie es von Ihrer Seite und teilen Sie uns auch Ihre Antwort mit.
Sie können uns über support@helixo.co kontaktieren, wenn Sie Hilfe zu unserer App benötigen.
Außerdem habe ich Sie per E-Mail kontaktiert und keine Antwort auf Ihr Problem erhalten.
Könnten Sie bitte näher auf das Problem eingehen, mit dem Sie bei unserer Anwendung konfrontiert sind?
Damit können wir Ihnen dabei helfen.
Erwarte deine Antwort.
-Helixo Support-Team
Ca pourrait être une application géniale mais le panier tiroir de mon thème ne se désactive pas (donc il y a deux panier tiroir) et certaines couleurs (barre de livraison gratuite, lien "continuer mes achats") ne peuvent pas être modifiées...
C'est bien dommage :'(
Nous sommes vraiment désolés d'apprendre que notre application n'a pas répondu à vos attentes.
Nous comprenons à quel point il est important que l'application soit alignée avec vos besoins. Cependant, nous sommes déçus que vous n'ayez pas encore contacté notre équipe de support, même après que nous vous avons suivi suite à cet avis.
Si vous rencontrez un problème avec le tiroir du panier de votre thème en plus de notre application, vous pouvez le désactiver dans les paramètres de votre thème. Si vous rencontrez des difficultés, nous pouvons le masquer en utilisant du CSS supplémentaire.
En ce qui concerne les options de changement de couleur pour le texte de livraison gratuite et le bouton "continuer mes achats", nous pouvons également ajuster ces couleurs avec du CSS supplémentaire.
Veuillez noter que notre application est entièrement personnalisable et que nous sommes ici pour vous aider de toutes les manières possibles.
Merci pour vos commentaires et nous espérons vous aider à résoudre ces problèmes bientôt.
Pour toute question supplémentaire, veuillez nous contacter à support@helixo.co ou via notre chat intégré à l'application. Nous sommes toujours heureux de vous aider.
L'équipe de support Helixo