Wowcart ‑ Slide Cart Drawer

Name: Wowcart ‑ Slide Cart Drawer
Brand: Helixo
Rating: 4.3 (15 reviews)

Pris: Gratis

Vurdering (4,3)

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Utvikler

Helixo

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Om denne appen

Lansert

14. januar 2022

Språk

Engelsk

Denne appen er ikke oversatt til Norsk (bokmål)

Kategorier

Handlekurvendringer , Mersalg og kryssalg

Fungerer med

UFE, BUCKS Currency Converter PRO++, Multi Currency Converter, UFE Cross Sell & Upsell Bundle, Zapiet

Wowcart will provide a seamless checkout experience with virtually limitless customization options.

We have worked tirelessly to bring you this fantastic cart drawer. It is packed with top-notch features to make your shopping experience a cut above. The cart drawer's versatile design improves the overall appearance of the store. We have many advanced features ready for you, such as Use discount code in slide cart Add additional cart notes Cart announcements & achievement bar Provision for high-level customization Upsells and cross-sell on slide cart(with UFE integration)

Built-in provision to add additional CSS & can easily integrate with other apps.
Show upsells and cross-sells right on slide cart with full integration with UFE.
We have assembled an exceptional team to support you in case you need help.

15 vurderinger

Samlet vurdering

4,3

Antall per vurderingsnivå

80 % av vurderingene er 5 stjerner
12
0 % av vurderingene er 4 stjerner
7 % av vurderingene er 3 stjerner
1
0 % av vurderingene er 2 stjerner
13 % av vurderingene er 1 stjerner
2

15. februar 2024

Unfortunately I have to give this app 1 star, and if I could I would give it 0 stars. But first of all I want to mention, that the support was pretty decent, they tried to help me, but it did not work. So the problem was that some customers could not reach the checkout via the Wowcart Drawer, because the app sent multiple errors or requests to shopify. After the error, the customer was marked with a cookie by shopify, so the customer could not checkout while this cookie was set. Shopify thought the customer was a bot, because the app sent too many requests. Only option was to delete all cookies and cookies. But how should a customer know this workaround?

Only some of them reached out to me, and I could help them with the cookie/cache delete tip. So I have talked with shopify support, and it was a long run in error testing that lasted months. But finally we found the error, it was the wowcart slide drawer..

So I immediatly contacted the support, and they reached out very fast, I have to say. But they could not detect the error or fix it. And over the time I have lost thousands of revenue just because I installed the cart drawer, because it had a great synergy with the UFE Upsell App by the same company. If I could, I would have never installed both of the apps, and I can't recommend it either. I'm very lucky that some customers reached out to me and tell me of the error, because if not I would still lose money every f*cking day..

So do yourself a favor and never install this app!

Johnnys Headshop

Tyskland

Over 1 år bruker appen

Helixo svarte 17. februar 2024

Summary: The issue remained unresolved as we encountered difficulty reproducing it from our end.

Dear Julian,

We sincerely apologize for any inconvenience caused and understand the frustration you must have felt in this situation.
We truly appreciate your acknowledgment of our support team's efforts, and we are sorry that despite their best attempts, the issue could not be resolved.

We genuinely believed that there might not have been any issues since we hadn't heard from you in the past 5 months, and we were unable to reproduce the problem from our end.

We understand the impact this has had on your business, and we are committed to investigating the issue further to prevent similar occurrences in the future.
I want to assure you that your feedback has been taken very seriously. I have escalated this matter to our product team with the highest priority. They have acknowledged it as a significant issue, and they are fully committed to investigating it further.

While we were unable to reproduce the issue from our side, please rest assured that we are actively working on identifying any underlying issues and finding solutions.
Your experience is paramount to us, and we are determined to ensure that our app meets the highest standards of functionality and reliability.

Once again, we sincerely apologize for any inconvenience and loss of revenue you have experienced as a result of this issue.
Your feedback is invaluable and will undoubtedly help us improve our app and provide a better experience for all our users.

In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you. 

-Tinu,

Customer Support Lead at Helixo.

8. april 2024

Works smooth, excellent support

Elyment Fashion

India

Over 1 år bruker appen

Helixo svarte 10. april 2024

Hello, I wanted to take a moment to express my gratitude for your kind words. It's truly heartening to know that your experience with us was smooth and that you found our support excellent.

Your acknowledgment of our efforts means a lot to us. We're dedicated to providing seamless experiences and top-notch support, and it's incredibly rewarding to see that reflected in your feedback.

In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you. 

- Helixo Support Team 

16. januar 2024

amazin sup team , i got so confused issue about the upsell cart page and they try to fix it with 3 members of sup team so , amazing app amazin team amazing experiance

AstroMist

Japan

Rundt 1 måned bruker appen

Helixo svarte 10. april 2024

Hello, thank you for reaching out and sharing your experience with us! We're thrilled to hear that our support team was able to assist you with the upsell cart page issue..

In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you. 

- Helixo Support Team 

11. mai 2023

Excellent app for everybody looking either for simple or very powerful options for your website.

Customer support is probably the quickest in the world and also super helpful. Cant recommend enough.

LuxeWebshop

Bosnia-Hercegovina

Rundt 2 måneder bruker appen

Helixo svarte 11. mai 2023

Thank you so much for your incredibly kind words about our app! We are thrilled to hear that you find our app to be excellent and suitable for both simple and powerful options for your website. We take great pride in offering a versatile solution that caters to a wide range of needs.

We strive to provide the best support experience possible, so it's fantastic to hear that our team was not only quick but also helpful in assisting you.

Once again, thank you for your support and trust in our app. We genuinely appreciate your recommendation and look forward to continuing to serve you in the best possible way.

In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.

- Helixo Support Team