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I have only used them for a short time but I have found the customer service to be excellent. They have gone above and beyond the service I have received from other POD providers. I am especially excited that they have now introduced branded boxes for their shoes. This is a gamechanger for me. They are a little more expensive than other suppliers I use for the same products, but the quality is excellent and I have never had complaints from customers, so I don't mind paying a little more.
Originally found this company through their old WowFulfillment app. The shoes are just excellent. They're well made and the prints are wonderfully vibrant and clear. Additionally, their customer service is very good. One of my designs wasn't translating well to the product and not only did they reach out to let me know, they worked with me to better develop the product and to keep the sample pricing reasonable. I appreciate manufacturers like this!
I placed my test order on October 11th. 2 weeks after, when all products were supposed to be already on the way, I was told one of them was not available anymore. No big deal, even I wondered by they could not ship other available products on time. Well, I am still waiting. It's been over 6 weeks!! and I still have not received anything! Customer service answers but does not help. I don't know about the quality of products and print, but I am definitely not using them as my supplier. I can't let my customers wait for 2 months to receive their order.
Hello, first of all, we are very sorry for the delay of production time due to the shortage of product materials. We also sent you an email as soon as we received the notice, informing you that the production time would be delayed due to the shortage of a certain product.
Secondly, I'm sorry for the inconvenience caused to you due to the long logistics shipping time. According to the logistics tracking info, your order will be delivered within these two days.
The logistics tracking info shows that the online information of your order was available on Oct 25th, and it has been nearly a month, your order has not been delivered, which is unreasonable, logistics time is out of our control, so we have also complained to the logistics carrier about this problem.
We are deeply sorry again for the unhappiness caused by not timely tracking your order info, and you can contact us if you have any questions, we will get back to you promptly.
We will humbly listen to the voices from all merchants and will continue to improve our services.
Great customer service, great products, and very affordable. I would definitely recommend this company for anyone who is looking for a good solid print on-demand company.
I have just opened a store on Shopify and created most of my designs from InkPOD. Today i came across a message that the app is not supported, I'm so heartbroken and i would like to get some clarity from the InkPOD team as to whether this issue going to be fixed? I can't spend another weak looking for apps that would give me the ability to create my designs like InkPOD. I have sent the message to the developer and still waiting for feedback.
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Update:
The Dev team reached out to me with regards to this issue and all I can say is WOW.
The customer support team at InkPOD deserves special mention. They were prompt, friendly, and knowledgeable, addressing my query and concerns I had in a timely manner. Their dedication to providing excellent customer service truly sets InkPOD apart from other similar applications.
In conclusion, I highly recommend InkPOD to anyone in need of a powerful and user-friendly design application. Whether you're a professional designer or a hobbyist, InkPOD offers a seamless and delightful experience that will enhance your creative journey. Give it a try, and you won't be disappointed!
The Team deserves a 5 star rating.
Hello, I'm sorry to bring you a bad experience. Because Shopify updated the data in the background, we did not synchronize it in time, causing our App to appear in the "unsupported" status. Our tech guys have fixed this issue. Thank you very much for your feedback. We will continue to improve our App experience.
Top 4 reasons to choose this app:
1) Fast Customer Service
2) Great vision to expand into other product offerings.
3) Free and Fast delivery time of within 7 - 15 days.
4) Affordable products.
i reach out the support team for a technical issue concerning the theme and the installation of the customized products, they were so much for help, i appreciate all their efforts and their spirit of Professionalism.
I am new to this apps. The customer service is great and efficient. Their delivery was fast as well.
The customer service is amazing, I always have an answer in the chat within 5min, it's definitely a huge bonus. Prices and branding options are equally amazing, so far I recommend.
Always a pleasure to work with because they communicate really well. I am opening my store late tonight, and feel good that this company has answered all of my questions to where I feel really comfortable to sell without the concerns of having technical issues.