The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
I used this app to design and dropship custom merch for my entertainment media brand. The prices were so low, and they had some unique items. Shipping times are between 19-27 days for the FREE Shipping. I was also informed that shipping times have been increased during Covid-19 times, so it is suggested that you pay for "expedited shipping" which will be around 4-12 days. The customer service is good, they usually respond within the day for chat. the design center can be a little bit better, but overall a good app.