Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its positive business impact, user-friendliness, and smooth Shopify integration. They value its product gifting and customization data capture features, which reportedly boost sales and customer satisfaction. The app's adaptability, customizability, and compatibility with various themes, including Shopify 2.0, are also praised. Exceptional customer support, particularly from a team member named Adam, is frequently highlighted. Merchants recommend the app for its impressive return on investment.

Edited November 1, 2023

i have communication problems with them at first , but then adam stepped in and helped me , and he made it up , i appreciate it <3 hopefully it will work on my store

Ledlightslb
Lebanon
15 days using the app
Alacart Apps replied November 1, 2023

Hey Nour,

I saw your review and I'm really sorry to hear there's been a hiccup with our communication, as I’ve been messaging back and forth with ya.

I'm still here to help get you started.

Just so you know, we've got a fantastic free plan perfect for new businesses starting out, and a variety of valuable paid plans for those a bit further along their journey.

Feel free to reply directly to any of my previous messages. Let’s make sure you’re all set up and good to go for BFCM on your amazing store!

Cheers,
Adam

November 19, 2023

Great app! Easy to use and team are very supportive with fast responses

Pleasant State
Australia
About 2 months using the app
November 1, 2023

Super simple to use and implement. Best customer service we've experienced with a store app to date! Highly recommend.

Sans [ceuticals]
New Zealand
23 days using the app
November 2, 2023

Great app! Support has always been very responsive to my questions. Highly recommended

Flory's Online
United Kingdom
About 1 month using the app
October 21, 2023

Adam was so helpful and continually looked for ways to get this app set up to help me in every way. I am really grateful for his patience and support.

Toots Design
United Kingdom
About 1 month using the app
Alacart Apps replied November 1, 2023

Thank you so much for taking the time to leave a positive 5-star review for Wrapped.

I absolutely loved collaborating with you on this setup, and it is always so amazing when you get to connect with friendly Shopify business owners.

Thank you again for adding Wrapped gift options to your Shopify store! I appreciate your support as well!

November 17, 2023

amazing customer service - they truly care about helping your business. A great app!

Wander + Lust Jewelry
United States
3 days using the app
November 10, 2023

Awesome flexibility with the app along with some of the highest quality support I've ever received on the Shopify app ecosystem.

10/10.

Little Giraffe
United States
4 days using the app
June 15, 2023

We use this app across 2 jewellery brands Scream Pretty and Lily Charmed - the set up and service has been spectacular. We wanted to offer different options for gift wrap / standard or minimal packaging so that we can try and reduce unnecessary packaging wherever possible, and still allow people to have the unboxing experience when required. Adam is top notch, responsive and super helpful. recommended!

Scream Pretty
United Kingdom
11 months using the app
May 18, 2023

The implementation process was clean and easy! Wrapped has some of the best support in the game. Adam provides quick response times and is always personable and so knowledgeable. We had a couple of tricky integrations that he took head on and provided us with all of our options to complete integration. We could always count on Adam's support if and when we ran into needing it! After months of having Wrapped Adam is still quick to respond! Great app for a gift wrapping solution made 100x better by Adam and his willingness to support his app's users.

Archipelago
United States
4 months using the app
Edited April 26, 2023

Implementing Wrapped onto our website has greatly enhanced our customer service experience at check out, and has allowed us to easily customize the settings to our needs as a business. It has been an essential feature in our growth as an e-commerce business and Adam has been quick to step in and assist if any issue arises.

John Derian Company Inc
United States
About 1 year using the app
Alacart Apps replied May 3, 2023

Thank you for taking the time to write this wonder and detailed review.

I am always happy to help get everything setup just right.

It is so amazing to hear Wrapped has been an essential feature on your e-commerce growth.

Happy anniversary! We are beyond happy to have Wrapped on your store for over a year, and even happier to hear it is working wonderfully for you!