Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its positive business impact, user-friendliness, and smooth Shopify integration. They value its product gifting and customization data capture features, which reportedly boost sales and customer satisfaction. The app's adaptability, customizability, and compatibility with various themes, including Shopify 2.0, are also praised. Exceptional customer support, particularly from a team member named Adam, is frequently highlighted. Merchants recommend the app for its impressive return on investment.

May 17, 2022

These guys are the best! Weather you use the app for gift wrapping or change it up to upsell from the cart. Gift wrap is well worth the $$. On top of that we had a glitch show up in our shop and Adam had me fixed up within hours. Seriously… stop looking. This is the right choice…

Arcane Fibre Works
Canada
4 months using the app
Alacart Apps replied May 31, 2022

We love seeing the app used to help upsell right from the cart. You know we love how you've leveraged Wrapped in your store as well. Thank you for the review!

October 28, 2022

The app provides a lot of granular options and is very easy to use & configure. We needed some customizations of the widgets for our unique custom-made theme, and Adam was able to assist with that very promptly. Great app, great service!

Simply Computing
Canada
3 months using the app
Alacart Apps replied November 10, 2022

Thank you for taking the time to write a review, it was a nice surprise to see. :)

Granular configuration options in Wrapped allow for a very high level of customization. This really helps when adding gift wrap / gift options to your Shopify store as it can also match the theme perfectly. Wrapped works great in both standard and custom themes, and we are happy help get it setup just right!

Edited October 23, 2021

Cool app to add for the holidays! I had the pleasure of working with Adam for the initial setup as some of the code was giving me trouble. I look forward to seeing it in action as the holiday season approaches. 10/10 get this!

Cosmic Green Candles
United States
3 months using the app
Alacart Apps replied October 23, 2021

Wow, thank you for the kind review! Wrapped will work on all themes, once in a while the theme just needs a small adjustment to tie in perfectly. It makes all the difference, and it's worth it! So glad you are happy with Wrapped! Bring on the shoppers!

April 5, 2022

A frictionless app that does exactly what it needs to do. Adam is a rockstar. He values customer input and puts things in action in mere days. Side note: Since installing 'Wrapped' we've enjoyed a 5% increase in sales. Couldn't recommend it more.

LEUPP Watch
United Kingdom
3 months using the app
Alacart Apps replied April 29, 2022

A 5% increase in sales is HUGE! So glad to hear this, thank you for using Wrapped!

October 28, 2022

Adam is amazing. This simple product was exactly what I was looking for, and he was so patient and helpful getting it to work just the way I needed. I don't know the first thing about development, but he was so cool and understanding! Wonderful product, great support. You won't be sorry!

Can'tdles
United States
2 months using the app
Alacart Apps replied November 10, 2022

Thank you so much! I really appreciate that.

We take a great amount of pride in offering the best customer support in the gift wrapping sector of the Shopify app store.

Always happy to help see how Wrapped can fit perfectly into your Shopify store in unique ways.

May 4, 2022

I'm using this app to add an option to let customers choose minimal packaging or cooler bag, and this app works perfectly well. MUST-HAVE app!! And the team is very supportive and instantly replying! THANK YOU!!

MeatKing.hk
Hong Kong SAR
2 months using the app
Alacart Apps replied May 31, 2022

You are very welcome, thank you for sharing this, and using Wrapped this way. Very cool :)

December 8, 2022

This app was perfect for running a holiday add-on for 3 of our stores. Super easy to set up and the customer service was superb. We will be using again!

Danica Studio
Canada
About 2 months using the app
Alacart Apps replied February 6, 2023

Thank you again for adding your three stores, was a pleasure helping you during the holiday season and onward :)

November 10, 2021

Love the fact that my costumers Who buy multiple items can choose which ones to wrap And Great, quick support.

Lev Logisk
Norway
About 2 months using the app
Alacart Apps replied November 10, 2021

Always a pleasure to hear you are happy with support and Wrapped :)

Thank you!

January 5, 2022

I was surprised and delighted by the support Adam provided us. From. The. Start. Before we had even paid a cent for Wrapped, Adam answered questions, got into the nitty-gritty of coding and integration with our web developer. Sincerely, In my years receiving and giving customer support, this was NEXT LEVEL service. Thank you so much for backing your product with premium support.

STAG Provisions
United States
About 2 months using the app
Alacart Apps replied January 7, 2022

Thank you for your review! We take great pride in our customer support, and I am so happy to hear you appreciate it :)

April 16, 2022

I am completely blown away by not just the outstanding quality of this app but by the customer service provided by Adam. After being frustrated for an entire week trying to solve the gift wrap option issue (we bought an expensive high end theme that didn't include it as a feature!), trying persist with half a dozen other gift wrap apps (none produced anything close to excusable ..and don't get me started on the lack of quality help or how those apps SLOWED DOWN OUR WEBSITE LOAD TIME BY 4secs!) ...THIS APP & ITS OWNER BLEW US AWAY!! Within 20 minutes we had a gift wrap option that was more than suitable for any high end or luxury product!
There were a couple of glitches (which were actually the fault of our theme) and a fussy request (which made the app look a completely seamless part of our store) ..Adam went above and beyond, communicating clearly and dealing with our issues/request when he really could have left it.
He's based in Canada and works with the kind of professionalism you'd expect when hiring your own IT specialist (pretty good for 'just' a Shopify app!) No doubt, if I ever need another app, I will be first checking to see if Scenario Apps has what I'm looking for! Please don't make the same mistake I made and choose other apps just because they have thousands of good reviews, this app developer is just starting out and they will eventually have 3x the reviews of other apps!! One last thing, is be aware that a lot of apps are not very compatible with Shopify 2.0 theme's (which this one is) - you will end up with a lot of glitches and a very disappointing experience if you try to use one of those outdated apps with the 2.0 themes. I would put this review in so many other places if I could... When you're trying to make a quality website without much of a budget to work with, an app like this is absolutely priceless! thank you so much Adam & scenario apps! We wish you all the best! ..and we'll be watching out for any new apps you put out!

lepetiteprint
Australia
About 1 month using the app
Alacart Apps replied April 29, 2022

Thank you for writing such a detailed review of Wrapped, and our support process.

For any future readers, we've rebranded from Scenario Apps to Alacart Apps :)