The app was working well at first, and then it stopped backing up automatically. As of a sudden, the app did not load at all. An error message occurs with no explanation. I contacted support three times and received no response whatsoever.
We're so sorry for the inconvenience!
We have answered your emails - could you maybe check your spam folder or if you have any filter on your Inbox? We use Intercom for all support queries.
The app should work as expected for you. If you want you can contact me directly at email@example.com and I'll make sure you feel that we're listening!
All the best,