Wukusy ‑ Indian Dropshipping

Dear General_Store,

Thank you for taking the time to share your thoughts with us. We're apologize to hear about the issues you've experienced, we deeply value your feedback as your experience truly matters to us.

Regarding the delivery timelines you mentioned, we sincerely regret any inconvenience caused. As outlined in our shipping policy, we aim to deliver orders within 7-15 days. However, there are rare occasions when unexpected delays occur due to circumstances beyond our immediate control. These might include factors like incomplete address details, weather disruptions, network congestion or logistical constraints faced by delivery partners. Furthermore, the selection of logistics provider is depends on the serviceability of the buyer's specific pin code, which may occasionally affect delivery timelines. Please note that we only shipped orders through India Post for areas not covered by other major courier companies, which can also impact delivery times.

We also wish to clarify the status of your orders. Per our Shipping & Return policy, if a package cannot be delivered due to reasons like incorrect address details, an absent recipient, or refusal to accept the delivery, the package is returned to us. Unfortunately, this was the case with the three orders you highlighted, which were marked as RTO.

We wanted to inform you that the orders you've highlighted have been returned due to the reasons mentioned above. In accordance with our return and refund policy, refunds for these three orders have already been processed. We truly understand how these delays can impact your experience, and we're continuously working on improving our systems and partnerships to prevent such issues in the future.

Your satisfaction is our utmost priority, and we remain committed to addressing your queries and concerns. Please don’t hesitate to reach out to our support team, and we will do our best to assist you promptly. Your feedback is an invaluable part of our growth, and we’re grateful that you took the time to reach out to us. We remain dedicated to making every experience better for our valued customers. Thank you for your patience and understanding.

Dear UniqueLo,

Thank you for sharing your feedback with us. We truly regret to hear about your experience, and we appreciate the opportunity to address your concerns.

We sincerely wish to share that, on very rare occasions, and only in accordance with our policies, we might in a situation where it becomes necessary to cancel an order. This could be due to reasons like inadvertent pricing issues, non-serviceable pin codes of buyers, or unexpected operational challenges. We understand how disappointing this can be, but in such cases, we always ensure a full refund is promptly processed to minimize any inconvenience.

Regarding product quality, we want to assure you that we are committed to providing only high-quality products. Each item undergoes strict quality control before shipment to meet our standards. However, in rare cases where issues arise post-shipment, such as defects or damages, we request customers to share a clear unboxing video and relevant documentation. This helps us resolve the matter efficiently by offering a replacement or refund, as appropriate to the situation.

We acknowledge your concerns regarding remittance timelines and support. We strive to process remittances and provide timely assistance. Delays may occur on occasion due to reconciliation processes or other unavoidable factors.

We greatly appreciate your feedback, as it helps us continuously improve and deliver a better experience for all our customers.

Dear Lunewear,

Thank you for taking the time to share your feedback with us. We offer our sincerest apologies for any inconvenience and regret that your interaction with our team did not align with your expectations. Your first impression is incredibly important to us, and we take your concerns seriously.

Our goal is to provide accurate and timely responses to all customer queries. While we strive for excellence, there may be instances where certain questions require consultation with our team to ensure precise and reliable information. To ensure a seamless experience for our customers, we have implemented a comprehensive Grievance Redressal Policy. This policy outlines the steps to contact us, ensuring prompt resolution for any queries or concerns you may have. Our dedicated customer support team is trained and committed to answering all your questions with clarity and in a timely manner. We are also actively enhancing our internal processes to make responses faster and more efficient. Regarding your concerns about product reviews, we want to assure you that we value genuine feedback and strive to maintain transparency in our customer interactions.

Customer satisfaction remains our top priority. If there is anything further we can do to address your concerns, please do not hesitate to get in touch with us directly.

Dear EasyFinds4U,

Thank you for sharing your feedback with us. We appreciate your concerns and apologize for any confusion regarding our policies and how our system works.

It seems there may have been a misunderstanding about our Cash on Delivery process and the requirements for order recharging. We strive to make our policies as clear and transparent as possible, but we understand that sometimes things can be misinterpreted.

We offer maximum 10 orders with Cash on Delivery for non-Pro accounts, the product amount needs to be recharged first regardless of the subscription type. After the customer pays through Cash on Delivery, that amount is added to your Wukusy wallet which you can withdraw in your bank. We aim to ensure a smooth and efficient experience for all our customers.

We apologize for any inconvenience this may have caused and are here to clarify any doubts or questions you may have. We value your feedback and are committed to improving our services. If there's anything specific you'd like to discuss further, please don't hesitate to reach out to us directly. We're here to assist you and ensure your satisfaction.

Thank you for giving us the opportunity to address your concerns.