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Insanely awful integration. I have reintegrated five times and still cannot use the app. Really poor.
My account is published and active on Shopify... but my Twitter profile is empty, I can't see nothing. How do I troubleshoot this?
Hi Shelo Nabel USA,
Thank you for reaching out and sorry for the confusion!
Please note that the Profile Spotlight and Twitter Shop are visible to users based in the US on mobile devices (Web support will be rolling out soon).
We're really excited to see you onboard, and please don’t hesitate to reach back out if you still experience any other problems!
Thank you,
Twitter Shopping Support
Does not update feed from the sync. Well I need a hundred characters but see the first few lines it says what I wanted to!
I have been trying to integrate this app for weeks now. Shopify says its a twitter issue and twitter has no way to contact anyone to help you.
This app does not work. I downloaded the PDF and followed all of the instructions and still does not work. I am just going to call it a day and just give up on this. Does not go beyond the authorization process. Very dissapointed.
i couldnt even add products. i did not want to maually add products so i chose connect to partner and it just sends me back to shopify its a pointless cycle
Hi Savor the Sweets, thank you so much for reaching out!
Once you connected your account with Twitter, your products should be automatically synced. There is no need to go back to Shopify, and you can continue to stay in Shopping Manager (https://ads.twitter.com/shopping_manager), see all of your products on the "All Products" tab, and follow this instruction (https://twitter.app.box.com/s/w19e6hh1aylyo3j4rdal8vygnq8x6vvv),page 8-10, to create a product set and publish a storefront.
Hopefully the above steps have resolved your issue, please don’t hesitate to reach out to us at merchant-support@twitter.com if you have any questions! Thank you!
Twitter doesn't support this thing. Just spins and spins when you try and authorize app access to your Shopify account. Shopify has no desire to support it either. Absolute garbage.
Reached out to help and nobody can figure out how to make this work for me. I'm going in circles. Account is connected but no products so go to products, Shopify and it takes me to the app that says I'm connected then back to the page where I need to add products. Again, click on Partner Connection and go to the app store where it says I'm connected and ... getting nowhere.
Horrible. Stuck in a loop that keeps asking us to install the app. app is and has been installed but still the loop. Not recommended at all.
Hi Grade City Comics LLC,
Thank you for reaching out! We checked your account and saw all of your products were automatically synced and can be found via the “All Products” tab in Twitter Shopping Manager (https://ads.twitter.com/shopping_manager).
We noticed your products have "unavailable" status due to image size compatibility issue. Please refer to the “image_link” section of our product specs guide (https://business.twitter.com/en/help/shopping-specs.html) and ensure that your product image links meet all of the following requirements:
- All images must be in JPG, GIF, WEBP, or PNG format.
- The minimum image size is 500 x 500 px.
- The maximum image file size is 5 MB.
Once the image size issue is resolved, please reference our onboarding guide for next steps and don’t hesitate to reach out to us at merchant-support@twitter.com if you have any questions! Thank you!
https://twitter.app.box.com/s/w19e6hh1aylyo3j4rdal8vygnq8x6vvv
Thank you,
Twitter Shopping Support
HORRIBLE APP. No one to offer support, not from twitter, not from Shopify, they literally blame it on eachother. Infact none of shopify sales channels actually work properly, twitter is the worst because it doent even connect so no way to give a rating