Xcatalog ‑ US&CA Dropshipping

Very disappointed with this app as it had a lot of potential. We had a 50 dollar order with them that failed to send to Xcatalog which Shopify notified me via email. Order never showed up on their backend dashboard after multiple attempts to fulfill either. The 24/7 live chat doesn't work and when I did get in touch once, I was told they could try to push it out via an invoice as they had a bug with their system. Which is probably why a large majority of the time the application was coming up as unsupported with shopify. Tried contacting live chat multiple times and succeeded only once. Finally emailed there support team directly with a similar response as I uploaded our order to them once again. Then received crickets on our end. Costing us a sale and wasting not only our time but our customers. Not only that but their re-pricing system doesn't even sync to shopify either. Uninstalled and hope they can get their act together over there as it's a mess of a platform at this time.

I dont really recommend this app, the prices are ridiculous!! I ship within Canada, so the currency conversion gives a sky high price for every product, who would pay more than $60 for a sweater, and a very simple one? No one! A pair of leggings comes to more than $40! It's too bad, I wanted to like this app, but the ridiculous prices are a big No, No for me!

EDIT::: I wanted to give this a second chance, BIG MISTAKE, THESE PEOPLE ARE DAMN RUDE!!! TERRIBLE EXPERIENCE, DONT DOWNLOAD THIS APP, ITS THE WORST ONE IVE EVER ENCOUNTERED.... VERY HIGH PRICES AND TERRIBLE, RUDE CUSTOMER SERVICE!