Fantastic app, works exactly as described. Installing was easy. Well worth it.
In fairness it works pretty good. Been using it for 3-4 years with reasonable function... when its working... its good. It can stop working occasionally but it gives you clear notifications of whats happened and its pretty easy to remedy. It pays not to rush the initial set up but there is trial and error required to get it humming along... Support has improved and is friendly and Lech offers a nice "human touch" to his communication. Ive had my ups and downs with CTO but overall Im still happy and still using it.
I cancelled my account during my trial period, but they still helped themselves to $31.99. I have sent 3 emails to them but have not had any response AT ALL.
These people are a bunch of crooks that feel they can just take your money. DO NOT USE!!!!
These claims are categorically denied.
The client states "I have sent 3 emails to them but have not had any response AT ALL.", however a DKIM verified email received from the client dated before the review can be provided to Shopify that includes a support response in its thread. So this claim is provably untrue.
The app charge was made by Shopify and it was advised that they should be contacted regarding this dispute and for reimbursement because developers have no control over the timing of these payments and cannot process refunds for apps that have been uninstalled (this function simply does not exist).
Based on the app history it would appear that it was in fact uninstalled on the 31st day after installation (one day after the 30-day free trial ended). Even if that were the case (and not as the client claims, within the trial period) an exception would have happily been made and any refund request authorised (as has been done for other clients), but no follow-up was ever received.
Have been using this app for a couple of years without a problem. In july last year i had I had to change my paypal accounts over. I notified CarryTheOne of the new account and ask them to debit from my new account. They didn't do anything and my old paypal kept overdrafting. Just recently in my old paypal i stopped the payments and they paused my integration. I restarted the integration with myn new paypal accoount but an error message came up saying i needed to contact support to start the integration from where it left off. Its been 8 days and i have sent an email every day, To both the sales team and the support team. No response at all. My orders are piling up and i cant get them to respond. So the app works great, the support team gets a big fat Xero, excuse the pun. Im at a loss as what to do as my orders are piling up everyday and i just cant get anyone to help.
Pearl And Earl Shop
The APP is fantastic working seamlessly with XERO - but be sure to set up a SHOPIFY XERO bank account for reconciliation, using the CTO statement importer to avoid issues with refunds and payments tallying to payouts
The 1 star is not for what the app can do .. BUT for the complete lack of support. We needed our Accounting history uploading which we were advised would not be an issue. However after 2 weeks we have still not had one response to multiple emails asking for this and even offering to pay for the months in question.
Not one response to date
The app is fantastic and perfect for accurate UK book keeping on our 1000's of orders
BUT if something goes wrong then you seem to be on your own .. which is such a shame.
Brilliant app with exceptional customer service. On numerous occasions Lech has answered questions for me and has also taken on board improvements that would help my business and implemented them. The app is straight forward to set up. Its interface isn't as elegant as some apps but its powerful and provides detailed customisation for every aspect of my sales. It even works alongside my xero tracked inventory using the SKU numbers I have created in both systems. I can highly recommend this app. I did try others and then tried this one and have not looked back.
I wanted to give my assessment on how I integrated my Shopify store to Xero Accounting. I run an e-commerce store (www.suvabeauty.com) and we started selling in March 2015 and I migrated to Shopify & Xero Accounting in April 2015. We are a Canadian company (that sells in USD$) so this is key to my post as I found that my integration options were more limited for Canadian’s And/Or dual currency Xero/Shopify Setups.
My integration strategy started out with:
• Manual Integration – Painful & Time consuming
• Tried Zapstitch – Didn’t handle my currency situation well and didn’t help much with bank reconciliation (But the setups looks great for a lot of people)
• Tried, Carry The One (CTO) – The User Interface isn’t as fancy but the actual automation easily handled my currency/tax integration. AND, most importantly it allowed me to automate my bank reconciliation!.
Most of XERO recommended apps have great support as if you are not responsive in today’s market you will fail very quickly. I was especially happy about the support offered by Carry The One as well because I even made an large error in my setup (Ughhh..) which caused transactions to be attributed to the wrong account. CTO support (Shout out to Lech) spent an hour with me over Skype and went through everything line by line and helped me correct everything. Well done.
If you have any questions about my path to automation (isn’t that our ultimate dream!) let me know as I am in early days as well and like to hear your experiences.
Nine Streets New York
We've been using CarryTheOne for integration between Shopify and Xero for over a year now, and couldn't be happier with the product and the customer support.
Initially we tested multiple integrations to see what would provide the best integration for our needs, and we narrowed our selection down to two options. Both were good, but each one missed a key feature that the other supported. I contacted CarryTheOne to ask why they didn't support the missing feature and within a couple of days they had updated their integration to include it.
Throughout the time we've been using the product there have been new features added (e.g. Shopify POS support and auto-posting Xero transactions for payment processing fees) which go beyond the basic eCommerce order integration.
I've contacted CarryTheOne support a couple of times about unusual scenarios generated by our order data, and their response has always been fast and very helpful. Most of the time this product works so consistently that we don't have to give it much thought.
Incredibly well thought out product. Brilliant, in fact and it works exactly as promised. Lech is a delight to work with,. Very responsive and helpful. If you use Xero and Shopify, this app will likely save you time and money.
refreshing to find an app that works exactly as it says it does. no dramas installing and works like a dream. going to be a huge time saver for sure :-)