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used to be good - not sure if they are still in business - cannot get a response and the app has been down for days meaning huge disruptions for us - been using for years and usually pretty reponsive ..................................
Very sorry to let down this long term, valuable customer with slow support due to backlogs around this time. The issue, which was specific to this particular store, proved ...
Have been using this app for a couple of years without a problem. In july last year i had I had to change my paypal accounts over. I notified CarryTheOne of the new account and ask them to debit from my new account. They didn't do anything and my old paypal kept overdrafting. Just recently in my old paypal i stopped the payments and they paused my integration. I restarted the integration with myn ...
The APP is fantastic working seamlessly with XERO - but be sure to set up a SHOPIFY XERO bank account for reconciliation, using the CTO statement importer to avoid issues with refunds and payments tallying to payouts
The 1 star is not for what the app can do .. BUT for the complete lack of support. We needed our Accounting history uploading which we were advised would not be an issue. However ...
When the app works its fine, however we have had the same problem happen over and over again. It immediately suspends the integration from working. I have contacted support via their contact us section, via email, pretty much everything short of smoke signals in the past. At no point have they got back in touch, explained what is happening, or how to avoid it. Were currently offline again for ...
Every one of the client's emails was responded to. It appears there was a problem with email deliverability although the client's email server did not bounce the emails in ...
I cancelled my account during my trial period, but they still helped themselves to $31.99. I have sent 3 emails to them but have not had any response AT ALL.
These people are a bunch of crooks that feel they can just take your money. DO NOT USE!!!!
These claims are categorically denied.
The client states "I have sent 3 emails to them but have not had any response AT ALL.", however a DKIM verified email received from the ...
A total waste of time and resources. This app is not working and there is NO support. Should be deleted from the app store. ZERO STARS
While it is true that the initial response to the client was outside the standard response time, for which full responsibility is accepted, the review is however inaccurate ...