Xero, QuickBooks or MYOB Sync

The app doesn't work as advertised. We are trying to link the SKU from Shopify to the Item Code in Xero. The app is supposed to be able to do that according to the information provided in the app details before purchase and setup.

There is no way to speak directly to anyone from support except by sending a form from their website. No chatbot, no direct message, nothing.

You are not guaranteed a response until they email back. When they email you back, the support person will not be able to actually solve any problems.

We have been waiting for our case and problem to be raised with the 'senior technical team' for more than a month. The senior technical team has been added as an advisor to our Xero account but have not logged in, which implies that they haven't even looked at our case yet.

After undergoing the cumbersome and disruptive process of transitioning to this app for our reconciliation, we are now going to give up and move to a different solution due to their complete lack of support.

Shopify to xero Dont want it wont unistall Amaka is not free and a hoodwink costs time = Money

Update: the app still doesnt offer features like edited orders sync which makes it very inconvenient to use. I regret buying ther yearly subscription upfront. Poor choice.
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Support started poorly, but the outcome changed completely thanks to Ria.

Early responses were slow and repetitive. Questions stayed unanswered for days, and progress stalled. It was frustrating while trying to reconcile several accounts.

Ria then stepped in and turned the situation around. She carefully reviewed the case, understood the issue, and worked through the reconciliation step by step. Her help was thorough, patient, and very clear.

Thanks to Ria, all accounts are now properly reconciled. She handled a complex situation with professionalism and real attention to detail.

Huge thanks to Ria for the outstanding support and for fixing a very difficult issue.