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Great app which does what it needs to do. Reliable and fast support when needed.
I have been using this app for years but it stopped working properly recently. It is good app if it works. 2 issues.
1. It converts currency wrong.
It convers USD to CAD when we get USD orders and xero recognize it as CAD again. It converts to USD 2 times.
I sent message to the support several weeks ago but no one response.
2. Finally it stopped to syncing completely from yesterday.
*Thank you for your reply. I searched my inbox for the first inquiry again but cannot find any response my side. If you sent and I din't get it, that would be a problem of google workplace. I need to contact them. Can you send the screenshot of your reply to verify?
Thank you for using our app.
Our team had replied to your email from last month as well.
We are committed to resolving the issues you are facing. Our support team is already in touch with you regarding this.
By default, the orders sync in the store currency and not in the payment currency. We do have a feature where we could setup the order to be synced in the payment currency.
The issue of orders not syncing on that Saturday was a separate issue due to a rate outage in our data centre provider.
Our team is committed to resolving the issues that you are facing. Please let us know about any problems that you might be facing with regards to your order sync.
Thanks & Regards,
Parex Team
Largely trouble free app but with excellent support when something needs attention
Seamless. Been using it for more than 2 years and I don't even have to think about it. I've reached out to support a couple of times and they responded quickly, looked into the matter properly and dealt with issues efficiently. I'd absolutely recommend.
Cannot recommend this app enough. Seemingly endless features and TOP NOTCH customer support, has meant I can have everything coded in Xero exactly the way I want - effortlessly.
swift communication and support
Reconciling to Xero is effortless and seamless. Customer support is next level - just about anything and everything you can dream up, they will set up as a feature. I have three Shopify sites now and could not live without Xero Bridge.
We have tried a few options for Shopify to Xero linking and Parex has been by far the most accurate and the easiest. Their support has been top tier each time we've needed to contact them.
So far it's been really useful, easy to use, and excellent service from the support team - very quick to assist.
Fantastic response time and really quick implementation of any changes