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Great app which does what it needs to do. Reliable and fast support when needed.
Cannot recommend this app enough. Seemingly endless features and TOP NOTCH customer support, has meant I can have everything coded in Xero exactly the way I want - effortlessly.
Seamless. Been using it for more than 2 years and I don't even have to think about it. I've reached out to support a couple of times and they responded quickly, looked into the matter properly and dealt with issues efficiently. I'd absolutely recommend.
Reconciling to Xero is effortless and seamless. Customer support is next level - just about anything and everything you can dream up, they will set up as a feature. I have three Shopify sites now and could not live without Xero Bridge.
We have tried a few options for Shopify to Xero linking and Parex has been by far the most accurate and the easiest. Their support has been top tier each time we've needed to contact them.
I have been using this app for years but it stopped working properly recently. It is good app if it works. 2 issues.
1. It converts currency wrong.
It convers USD to CAD when we get USD orders and xero recognize it as CAD again. It converts to USD 2 times.
I sent message to the support several weeks ago but no one response.
2. Finally it stopped to syncing completely from yesterday.
*Thank you for your reply. I searched my inbox for the first inquiry again but cannot find any response my side. If you sent and I din't get it, that would be a problem of google workplace. I need to contact them. Can you send the screenshot of your reply to verify?
Thank you for using our app.
Our team had replied to your email from last month as well.
We are committed to resolving the issues you are facing. Our support team is already in touch with you regarding this.
By default, the orders sync in the store currency and not in the payment currency. We do have a feature where we could setup the order to be synced in the payment currency.
The issue of orders not syncing on that Saturday was a separate issue due to a rate outage in our data centre provider.
Our team is committed to resolving the issues that you are facing. Please let us know about any problems that you might be facing with regards to your order sync.
Thanks & Regards,
Parex Team
I would highly recommend this app to others! The customer support was incredibly helpful, even with all of my nagging concerns and needs. They were attentive and always timely with their responses. Not to mention super polite! The actual syncing works great as well - super simple and streamlined - never had an issue. A definite +5 stars from me :)
This app works perfectly for syncing order data with Xero and the support that we have received to make it work for our business has been first class. Well done.
So far it's been really useful, easy to use, and excellent service from the support team - very quick to assist.
Took me a while to find a good app that will sync shopify to xero, make reconciliation easy and account for tax on overseas sales. I also needed to backdate 1 year of transactions which only cost a fraction of what other apps charge. Customer support is top notch and quick to respond too!