Xero Bridge by Parex , 236 avis
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Not good. We had at least found 3 orders that were not synced to our Xero after we removed some items from the original orders, and that led to incorrect amounts on the invoices.
It took nearly 1 week for them to investigate the issue, and they did not reply until I chased them by email.
Sadly, the answer was that they did not receive the update notification from the Shopify side and asked me to report the issue if I encountered it again. Come on guys! I found this issue three times and reported it twice and no fix. What's the point of reporting it again?
If there are any other options, I would definitely uninstall this App. It's really embarrassing and unprofessional when your clients complain that your invoices are not correct.
Thank you for your patience.
We sincerely apologise for the issue that you are facing.
I am the partnerships manager and will take up this issue.
We have already contacted Shopify for this to see the reason for the failure to receive the updates.
Please give us 2-3 days to that we can check this. We will reply to you in the email as well.
GARBAGE. Can not even get though the Q&A stage properly after 20 attempts to sync with Xero. Uninstal
Hello,
Apologies for the inconvenience that you faced.
The problem that you faced might probably be either a data issue or a browser/browser version issue.
The app works smoothly for over 5000 users and hence it might be just a small hurdle somewhere. Our team member has reached out to you for a discussion for resolution of this.
Please allow us to assist you with this resolution and we are confident that we can make it working for you like all the other stores
Thanks,
Parex Team