Xero by OneSaas

Xero by OneSaas

by OneSaas

Save time and money - connect your store with Xero

3.8 of 5 stars

The overall rating is calculated to reflect the app's most recent performance instead of an average off all reviews.
  • 5 of 5 stars
    67% of ratings are 5 stars
  • 4 of 5 stars
    11% of ratings are 4 stars
  • 3 of 5 stars
    0% of ratings are 3 stars
  • 2 of 5 stars
    0% of ratings are 2 stars
  • 1 of 5 stars
    22% of ratings are 1 stars

All reviews

2 reviews

La Botica Verde

Their app does not update shipping addresses in Xero that were entered in Shopify which can create many issues when shipping orders. When their support team was contacted they were extremely unhelpful, blaming Xero and taking no responsibility for the error. I do not recommend installing this app.

Developer reply

March 23, 2020

Hi La Botica Verde,

We have reached out to you regarding the issue you're facing. It appears that you have multiple sales orders against the same customer record but going to different shipping addresses. It is unfortunate, but this sort of data is incompatible for example, updating the shipping address for a customer would update the shipping address across all orders against that customer. A solution recommended by Xero could be that the eCommerce app will be the source for printing shipping labels.

If you'd like further guidance and assistance, please reach out to support@onesaas.com and we'll be happy to help you out.

- OneSaas customer support

Inverurie Whisky Shop

Installed the app, then the app deleted all my inventory levels. Now having to spend the day restocking all levels. Absolute joke of an app.

Developer reply

February 9, 2020

Hi Inverurie Whisky Shop,

It's unfortunate that your inventory was deleted.

The optional stock update feature does include some warnings to make sure that the sync criteria needed are set up correctly.

Our customer champions are happy to walk through the setup process with you and make sure that your stock syncs correctly. Either reply to their recent support email or send them an email - support@onesaas.com

- OneSaas Customer Support