La Botica Verde
Their app does not update shipping addresses in Xero that were entered in Shopify which can create many issues when shipping orders. When their support team was contacted they were extremely unhelpful, blaming Xero and taking no responsibility for the error. I do not recommend installing this app.
Hi La Botica Verde,
We have reached out to you regarding the issue you're facing. It appears that you have multiple sales orders against the same customer record but going to different shipping addresses. It is unfortunate, but this sort of data is incompatible for example, updating the shipping address for a customer would update the shipping address across all orders against that customer. A solution recommended by Xero could be that the eCommerce app will be the source for printing shipping labels.
If you'd like further guidance and assistance, please reach out to email@example.com and we'll be happy to help you out.
- OneSaas customer support
Inverurie Whisky Shop
Installed the app, then the app deleted all my inventory levels. Now having to spend the day restocking all levels. Absolute joke of an app.
Hi Inverurie Whisky Shop,
It's unfortunate that your inventory was deleted.
The optional stock update feature does include some warnings to make sure that the sync criteria needed are set up correctly.
Our customer champions are happy to walk through the setup process with you and make sure that your stock syncs correctly. Either reply to their recent support email or send them an email - firstname.lastname@example.org
- OneSaas Customer Support