XERO SYNC by BOLD

Works well for importing data from shopify to Xero. All setup and it done automatically. Bold does have good support.

The app is pretty reliable and does what we need it to do. I am always pleasantly surprised by the support I get when I need it. Thanks Nikhil.

really straightforward which is great for someone with little / no experience. Great support too - thanks Nikhil

It used to work fine and then about 3 weeks ago the Xero app failed to synch properly with Shopify so that when I ticked the "Show Spent Items" checkbox to find and select matching transactions, the Shopify fees wouldn't show up.
This means I could not reconcile my accounts.
My bookkeeper had to do this manually three times.
I have upgraded this review from 2-star to 4-star because they fixed it once I complained here, after being unable to contact support via their app, very quickly, so all is good again.

This app has worked well for us. We'd gladly recommend it.
It's fairly simple to integrate, and troubleshooting is easy. When it gets harder, their support is generally excellent too :-)

After a few launch hiccups (namely that I didn't know I was going to start being charged so missed some exports), I got some really good assistance from the Bold team who have now ensured everything is working smoothly for me. I'm happy with it so far.

this app used to work well and free, now Bold have it there have been a few settings challenges. we pay for Xero Fees and Shopify Fees and now the pricing plan for this app...
That said, Brysen called me from Bold real quick and was outstanding support to resolve a setting issue. also discovered that you can only have 1x store connect but Bold are working on a new development to connect multi stores... GOOD ON YOU BOLD! thanks for the outstanding support :-)

Saves me time and seamlessly happens in the background, I would like to see better mapping to Xero - at the moment we can only map to one sales code, which then requires recoding in Xero. I think that when mapping fails there should be better alert system because it usually means that there is a data issue that should be fixed.

Serious? This seems pretty elementary.

Discount must not be greater than one hundred.
Partial line item refunds are not currently supported.
Restrictions on how many items I can export a day?!?!?

Used to be 5 stars as it did everything I needed. Now 4 stars as annoyingly of today it assigns a shopify customer number to every customer which I then have to remove from Xero afterwards.