XERO SYNC by Bold , 212 reseñas

Great app and saves plenty of time with tonnes of automation going on behind the scenes. Their support is also pretty responsive.

Hamza is a jewel! He stuck with us until we were satisfied and dug deeply into our problem and it’s source. The app itself needs some work but is generally reliable — it does most of what we expect.

Totally disappointed with bold. We are a not for profit sporting club and these monthly charges are steep for importing only to two accounts in xero. This app has been working well for us, however, we cannot afford Shopify fees, then bold fees, then xero fees just to sell tickets, oh and the fee for holding the event as well. For this price you need to offer different account codes for sales so the itemisation can be more discrete than what you currently offer.

Will you offer a discount for not for profit associations? Xero currently offer us a 25% discount.

Also the 6 months we dont operate, can we switch to the free plan?

Update.... 26 January: bold have responded to an email and we are awaiting a response in regard to a not for profit discount which is encouraging. In addition you can dial back to the free plan if your sales volume seasonally diminishes.... Will update stars when discount is received.

Discount has been applied so we are happy with the outcome

Jordan responded and put us in touch with the appropriate person. Thankyou

TLDR - Avoid like the plague - Downgraded from a 2 to a 1 - App stopped working - support terrible with days turnaround - (had to wait 3 days for a reply as the support agent had some time off!) - All they could suggest was disconnect /reconnect and then they blamed xero and suggest I contact them directly - Makes me wonder what the $60 a month was for - Add in the total lack of improvements over a number of years this feels like abandonware - Now using an alternative at half the price that works better

Thanks Hamza for sorting out incorrect tax rates. Good service thanks
Now helping me with other issues of incorrect sku being transferred

Thanks to Deelen and the team for your incredible support sorting out my sync glitch! Your patience and diligence in ensuring this problem was fixed as quickly and efficiently as possible was much appreciated. Thank you!

It hasn't worked correctly for the past 3 months. It just stopped working and after several attempts from support I get nothing except the dev team is working it. Having to start 2020 export and reconciliation all over again due to issues with this application. I had find another app to sync my orders from Shopify to Xero. I don't recommend this application because of the stability issues and lack of support.

**UPDATE**
Bold contacted me after leaving the review and offered to extend my trial (which I do appreciate). They said they were listening to the feedback and would possibly re-consider their pricing. Unfortunately it looks like they are sticking with the extremely high price they proposed. As I said in my original review (and when I spoke to them on the phone) $20/mo is way to high and they need to reconsider.
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I can certainly understand that Bold need to charge for the integration, but the pricing is much higher than it should be for a relatively straightforward integration. $5/month for a few hundred orders would be much more reasonable than the $20 that they are asking. Bold, please re-consider your pricing!

I already wrote a 1 star review but now I am updating it to continue alerting new users what they are getting into. Not only are we having to pay $60 a month now for these services... But the customer service is HORRIBLE and takes over a week to get ANY assistance (I am still waiting). Meanwhile, I am still waiting for someone to resolve the issues with invoices not being transferred into Xero from Shopify. And my financials are at a standstill because of this. I am going to be looking into changing to another provider ASAP because this is just dumb. And I've been with Xero for 5 years!

This app was super easy to use and setup. When we did have an issue, (our fault) the tech/customer support found the cause of the issue and gave us steps to solve it quickly. Cheers David for keeping us up and running!!