XERO SYNC by BOLD

Works well for importing data from shopify to Xero. All setup and it done automatically. Bold does have good support.

It used to work fine and then about 3 weeks ago the Xero app failed to synch properly with Shopify so that when I ticked the "Show Spent Items" checkbox to find and select matching transactions, the Shopify fees wouldn't show up.
This means I could not reconcile my accounts.
My bookkeeper had to do this manually three times.
I have upgraded this review from 2-star to 4-star because they fixed it once I complained here, after being unable to contact support via their app, very quickly, so all is good again.

The app is pretty reliable and does what we need it to do. I am always pleasantly surprised by the support I get when I need it. Thanks Nikhil.

Used to be 5 stars as it did everything I needed. Now 4 stars as annoyingly of today it assigns a shopify customer number to every customer which I then have to remove from Xero afterwards.

After a few launch hiccups (namely that I didn't know I was going to start being charged so missed some exports), I got some really good assistance from the Bold team who have now ensured everything is working smoothly for me. I'm happy with it so far.

Have struggled with the Shopify/Xero interface over the last 6 months but things are definitely getting better now Bold has taken over eg refund info is now appearing in the right place. I have had very good support with a recent problem. I can't say that everything is perfect yet, but it is much more workable and heading in the right direction.
Melanie - UK

really straightforward which is great for someone with little / no experience. Great support too - thanks Nikhil

this app used to work well and free, now Bold have it there have been a few settings challenges. we pay for Xero Fees and Shopify Fees and now the pricing plan for this app...
That said, Brysen called me from Bold real quick and was outstanding support to resolve a setting issue. also discovered that you can only have 1x store connect but Bold are working on a new development to connect multi stores... GOOD ON YOU BOLD! thanks for the outstanding support :-)

Really useful app. Saves a lot of time with our admin. One thing that would be really useful would be to map certain products to certain accounts in Xero, if the app had that feature it would be a definite 5*! The support has always been quick to respond and knowledgeable in my experience.

Support team (Hamza) are very helpful and was able to address my issue quickly .............................