XERO SYNC by BOLD

Do NOT touch this app with a 10-foot pole... This app has been my worst experience with Shopify by far. I thought, "oh, I use Shopify and Xero, so clearly I need this app, right?" Wrong. This app has done nothing but cause MAJOR trouble in my Xero account. Accounting is already a little bit tricky. What you don't need is an app to completely dismantle the structure of your accounting records and require a PhD in accounting/Xero to fix it. Customer service from both Xero and Bold have been unhelpful, pointing fingers at one another and offering suggestions that don't work. I am completely fed up. My taxes are due in just a few days and right now this app has caused my sales to look like their doubled (artificially inflating my tax liability). I need to eliminate this double-counting ASAP in order to pay the right amount of taxes. I really wish I had never even thought of installing this app. I should have listened to the other reviewers. I'll never make that mistake again! Even Xero bookkeeping firms are telling me to stay away from this app, that it has major problems. I normally like Bold and use some of their other apps. Not this one. Ever. Again.

Terrible. Like so many others we used this as it was part of the shopify/xero set up. Both shopify and Xero still use the integration as a selling point without point out that it's now a paid for add on. And it doesn't work that well. A blatant attempt to hold their customers over a barrel. We left as soon as the charge came.

It has been one glitch after the other since Bold took over this app. Currently dealing with multiple broken bank feeds and missing transactions. Export message says only one item had an error, and yet I'm missing over a dozen transactions. Previous interactions with customer service do not give me faith they will be able to help. The new pricing structure just adds insult to injury. They're attempting to charge for something that works half of the time

was great for a while but then sync didn't work anymore so after 3 months of trying to fix and still having to pay for it. I uninstalled.

TLDR - Avoid like the plague - Downgraded from a 2 to a 1 - App stopped working - support terrible with days turnaround - (had to wait 3 days for a reply as the support agent had some time off!) - All they could suggest was disconnect /reconnect and then they blamed xero and suggest I contact them directly - Makes me wonder what the $60 a month was for - Add in the total lack of improvements over a number of years this feels like abandonware - Now using an alternative at half the price that works better

Poor customer service. Emailed and received no answer. I then connected via chat and took a while for them to take note of it. Opened a new ticket disregarding any screenshots or descriptions I put before. Did no thorough investigation and came back after two days telling me something I already knew, washing their hands that it was a XERO mistake (clearly wasn't). I re-wrote on an email the issue and asked to escalate. I received a standard response that it will "take a while" and I should upload to XERO manually.

We pay $20/mth for a product that doesn't work and has no solution, unless you sell without Duties and Tax.

It hasn't worked correctly for the past 3 months. It just stopped working and after several attempts from support I get nothing except the dev team is working it. Having to start 2020 export and reconciliation all over again due to issues with this application. I had find another app to sync my orders from Shopify to Xero. I don't recommend this application because of the stability issues and lack of support.

**UPDATE**
Bold contacted me after leaving the review and offered to extend my trial (which I do appreciate). They said they were listening to the feedback and would possibly re-consider their pricing. Unfortunately it looks like they are sticking with the extremely high price they proposed. As I said in my original review (and when I spoke to them on the phone) $20/mo is way to high and they need to reconsider.
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I can certainly understand that Bold need to charge for the integration, but the pricing is much higher than it should be for a relatively straightforward integration. $5/month for a few hundred orders would be much more reasonable than the $20 that they are asking. Bold, please re-consider your pricing!

I already wrote a 1 star review but now I am updating it to continue alerting new users what they are getting into. Not only are we having to pay $60 a month now for these services... But the customer service is HORRIBLE and takes over a week to get ANY assistance (I am still waiting). Meanwhile, I am still waiting for someone to resolve the issues with invoices not being transferred into Xero from Shopify. And my financials are at a standstill because of this. I am going to be looking into changing to another provider ASAP because this is just dumb. And I've been with Xero for 5 years!

Suddenly I noticed my integration is failing. All this while it was free. There is no announcement or update from Bold to advise that we now need to pay to use this apps. There should be proper communication prior to any changes. I am very unhappy with this.