리뷰 (214)

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2025년 2월 25일

[URGENT] Please help with issue! (There were errors with your settings:
Tax overrides)

Cannot contact developer, 1 Star Review as NO SUPPORT!

Shopify integration has stopped working, we are unsure as to why stopped or how to fix?

I cannot upload screen shots and your app should have a support section not rely on this website contact us box.

Cannot contact developer.

MODE Auto Concepts
오스트레일리아
앱 사용 기간 거의 7년
2023년 10월 5일

Throws an error and flat out doesn't export orders if the customer name already exists in Xero... Isn't that a pretty basic flaw? We have to manually add orders regularly.

Why we have to pay for this amateurish app with no alternative options and Shopify don't make their own I've never understood.

Three Peaks Challenge Shop
영국
앱 사용 기간 거의 9년
답글 BOLD개 2023년 10월 11일

Thank you for your feedback. We sincerely apologize for any inconvenience this has caused. Our support team has reached out to learn more about the issue you are facing. We ...

2020년 11월 30일에 편집됨

Bold has made it VERY clear that they don't actually support this app or offer any service for it. As others have mentioned, this app is not compatible with the current version of Safari and Bold has absolutely no plans to fix that (and they will simply string you along with shockingly terrible customer service if you dare to ask). At this point, Xero should permanently ban Bold from having ...

Emerald Energy
미국
앱 사용 기간 대략 8년
2019년 11월 11일

This app is a disgrace. Cannot export anything today. Fails everytime with zero support from Bold. SHOPIFY you need to address this asap as I will be leaving otherwise. The app has been a disaster since Bold took it. And that's putting the ludicrous pricing to one side. Undermines the Shopify product.

Yull
영국
앱 사용 기간 거의 8년
2019년 5월 27일

Started charging us $59.99/month WITHOUT WARNING for last several months and we just noticed it. We were well under their FREE tier...PLUS no invoices had been exported for the last 2 months anyway. They charged even though we were not using their service! Will be cancelling and uninstalling BOLD's Xero integration ASAP.

Parabolica Press
미국
앱 사용 기간 7년 초과
2023년 2월 16일

was great for a while but then sync didn't work anymore so after 3 months of trying to fix and still having to pay for it. I uninstalled.

Trader Trove
오스트레일리아
앱 사용 기간 5년 초과
답글 BOLD개 2023년 2월 22일

Thanks for writing in with your feedback. We are very sorry to hear you encountered some problems with the app. Our team has reached out to see if they can help make things ...

2020년 12월 20일에 편집됨

TLDR - Avoid like the plague - Downgraded from a 2 to a 1 - App stopped working - support terrible with days turnaround - (had to wait 3 days for a reply as the support agent had some time off!) - All they could suggest was disconnect /reconnect and then they blamed xero and suggest I contact them directly - Makes me wonder what the $60 a month was for - Add in the total lack of improvements over ...

CGC Emporium
영국
앱 사용 기간 대략 5년
2023년 10월 5일

Poor customer service. Emailed and received no answer. I then connected via chat and took a while for them to take note of it. Opened a new ticket disregarding any screenshots or descriptions I put before. Did no thorough investigation and came back after two days telling me something I already knew, washing their hands that it was a XERO mistake (clearly wasn't). I re-wrote on an email the issue ...

King & Tuckfield
영국
앱 사용 기간 거의 5년
답글 BOLD개 2023년 10월 11일

Thank you for your feedback - we are very sorry to hear about the delay in communication you’ve experienced. We can certainly understand how this can be frustrating and take ...

2020년 11월 15일

It hasn't worked correctly for the past 3 months. It just stopped working and after several attempts from support I get nothing except the dev team is working it. Having to start 2020 export and reconciliation all over again due to issues with this application. I had find another app to sync my orders from Shopify to Xero. I don't recommend this application because of the stability issues and ...

White Rock Soap Gallery
미국
앱 사용 기간 거의 5년
2019년 4월 25일

Suddenly I noticed my integration is failing. All this while it was free. There is no announcement or update from Bold to advise that we now need to pay to use this apps. There should be proper communication prior to any changes. I am very unhappy with this.

akudankraf
말레이시아
앱 사용 기간 4년 초과
답글 BOLD개 2019년 4월 25일

Hi there. I just wanted to say I'm so sorry to hear about the issues that you are having with Xero. We would love to get in touch regarding this to see how we can help, so we ...