XERO SYNC by BOLD

AVOID APPS BY BOLD COMMERCE.

The app and team behind it remains an utter disappointment. Bloat features were added instead of fixing critical infrastructure. Customer support is absent.

Sync breaks without notification. Errors are unsolvable and riddled with cryptic messages like "A NoMethodError occured when saving the order." Unsolvable 500 Error pages.

Archived Xero Contacts are impossible to change. Navigation is a pain. The "Mapping" page never loads -- customer support mentioned that it does take 10+ minutes.

There is no priority placed into resolving critical bugs for a semi-functional overpriced app. Bold will abandon you and your issues.

Original review: Bait and switch scam. Pretended to be an official app by Xero, then started charging $20+/month without notifying users.

This integration has always been free. They suggest I move to the Enterprise plan. So now I have to pay Xero their monthly fee and another monthly fee for their integration!? I'll be researching other ways to work with Xero.

We've used the BOLD / Xero App for the last 3 years and never had any issues with it, it does exactly what we need and hasn't let us down once, so we would fully recommend it! we often have to export the data on the same day, (in order to send an invoice to a customer from Xero) although we have it set to export at the end of every day and we've never had any issues with this happening, everything does as it says on the tin, couldn't fault it.

The app is great and works well from Shopify to Xero and is saving us a lot of time.

The only reason I give 4 stars out of 5 is that for somebody new to accounting the initial set up and the way that some of the descriptions are worded in the setting can be a bit confusing.

Apart from that, customer service was great and I would recommend the app.

Buggy and incomplete.

We faced number of issues that turned out to be bugs in this app. After weeks of exchanging emails and wasting our time, we were told its a bug and their developers "are working on it". One month later nothing has happened, ticket closed! This app is far from ready.

It does not support multiple stores.
It has issues importing taxes correctly.
Randomly fails to import transactions and never imports them to Xero,...

This app has worked well for us. We'd gladly recommend it.
It's fairly simple to integrate, and troubleshooting is easy. When it gets harder, their support is generally excellent too :-)

Support on this Free App has been very speedy and efficient. Normally an error in a Tax setting that I did, but they have spotted and advised correction speedily.
Works well for me, Bank reconciliation is straightforward enough- just takes a few minutes to associate each days sales with the Bulk payments and the Fees in the Card fee account.

We have a low number of relatively high-value transactions so are getting by using the free plan for now. It all works as it says on the packet. We had one issue with some exports and the support team were prompt to reply, very helpful and it's now all smooth sailing.

Thanks Hazma for your prompt response to my tax issues. We were able to fix the issues with your help.

I'm not happy with the charges at all, I spoke to Bold and was offered a few free months to figure things out. I will update my review in a few months time.