XERO SYNC by BOLD

Have struggled with the Shopify/Xero interface over the last 6 months but things are definitely getting better now Bold has taken over eg refund info is now appearing in the right place. I have had very good support with a recent problem. I can't say that everything is perfect yet, but it is much more workable and heading in the right direction.
Melanie - UK

Great app, and really good customer service. The team were really quick to resolve my issue and Alexa in particular went out of her way to keep me in the loop and fix the problem quickly. I'd highly recommend the app too, it makes integration with Xero so quick and easy.

I've been using this for a few months now to pull all my orders on to Xero, there have been some errors occurring recently with pulling through the refunds. I contacted the team and David fixed the issue for me in a few hours. Great service and saves me so much work!!

This application has never worked as advertised from the beginning and was one of the worst applications on shopify to date. Not only does the application emulate failure, but the support team also represent the notion of disappointment. By using this app, our company found that bold created more work for us, than it did making things easy. On top of that, when we queried the support staff about some major issues, they mostly brushed over the main points and simply helped us out with small minor complaints rather than addressing the bigger issue. All in all this experience was very poor and we have no intentions of going back to bold, or of recommending this application to anyone else, as it is not fit for purpose. Unfortunately ratings systems, don't allow you to rate a 0/5, but we are going to do this right here and say, we rate this application a 0/5.

Love this app, made doing my receipts easy. Also support from Alexa was quick and helpful when I needed it.

At first I thought this was no good...kept deleting the app because I was worried. I think many of my issues were more operator error. Once I persevered and continued to test, the app works fine for me. The only thing I would suggest is make sure your item codes and skus are identical in Xero and Shopify if your tracking skus. Also, i wish there was a better way to allocate cash rather than manually allocating. Maybe there is, but I have not figured it out yet.

Updated my review
Bold have been amazing in thier help and service. I will continue using the service after this experience :)

Does not actually synchronise your stock levels. It only tells Xero that you have sold an item. It's blatant false advertising.
Also there is nothing in the way of customising how invoices are sent to Xero. You can only send them as paid, which only creates more work for our accountants.

Buggy app, sometimes orders magically disappear from xero... Now they want to charge for it? Classic scam, hook you until you're dependant, then charge you for it once you're integrated.

really straightforward which is great for someone with little / no experience. Great support too - thanks Nikhil