XERO SYNC by BOLD

I installed this app believing that the integration was free because I already pay for both a Shopify subscription AND a Xero Subscription!
It's not ok for Xero or Shopify to then start charging more to integrate the two platforms. This is one of the only reasons I choose to go with Shopify in the first place. Not having a free integration between the two platforms, and pricey separate subscription fees, no longer makes Shopify nor xero attractive options.

I am very disappointed at the introduction of these extortionate new pricing plans. Like a lot of small businesses, we rely on our Shopify/Xero integration and the ability to integrate the two apps was a major factor in our decision to use them both.

Our store is extremely small with just 2 employees. We process on average 600+ orders a month. By the definition of your apps pricing plans we are an "Enterprise" – tell that to our bank account! – and as a result are expected to pay $59.99 on top of our Shopify and Xero plans for something we were previously getting for free. No improvements. No additional features. No alternatives offered. Nothing.

I would consider paying for a fully featured integration that properly handled inventory management, purchase orders, channels, proper sales categorisation etc. But expecting small businesses to pay so much for such a basic and buggy app is ridiculous.

Most of Shopify's competitors offer accounting software integrations as standard. We will definitely be exploring alternatives to Shopify going forward. Of course, as Bold is well aware, we have invested a fair amount of resources in our Shopify store. However I would advise anyone considering signing up to Shopify to take another look at the alternatives.

Notice how all the 5 star reviews are from before they started charging ridiculous fees for the app. Seems exorbitant for the service they're providing, which is mediocre at best.

absolute garbage. xero and shopify both market this to be a native integration. then bold gets involved to start charging for writing a bit of janky code - almost $250US / yr to export 200 orders / month! BOLD should be directed to remove the misleading marketing video at the top of this post immediately.

This app worked fine. But suddenly they upped the price. I would have paid a reasonable amount, but expecting me to pay up to $90 a month is nuts. People are trying to run businesses here. I assume they realised they were the only app so went all out to maximise their income. Greedy!

One of the reasons we picked Shopify was that it was free to integrate with Xero. The writing was on the wall when they flogged part of it to Bold, but didn't expect the level of service to drop as it has. Then to find out we're being charged almost the same as our Shopify costs is a complete joke.

Goodbye Shopify. You just lost our business.

App does its job most of the time, but is buggy, disconnects randomly, makes your accounting cumbersome, and keeps introducing new limitations. The latest price plan change is a joke, as functionality does not justify paying that much money - we will be looking for a better offering.

I tried this app on my new GorgeousCreatures.com.au site. Support is slow, vague and generally unhelpful. No response from my last email with screen shots and request for help for days. I used this app for three weeks then it made such a mess of my accounts that I had to disconnect and paid my accountant many hundreds of dollar to fix up the duplicates and issues that this app created. It added products to Xero including the tax, the tax rates did not come over accurately for freight account code and Bold support and an app integration specialist could not work out why. You can only select one sales account code as well and I have about 20 different categories that I track so it took massive amounts of editing in Xero to fix the poor data coming through from the Bold app. I had to remove and redo payment to be able to edit the freight tax code for the correct country. Xero is a wonder tool but the Bold app does not work well enough to talk to Xero. It is going to be easier for me to do in manually.

This app worked ok for a couple of years but for the last few months it has been terrible. On numerous occasions it has corrupted the invoices I'm importing to Xero - putting the wrong SKUs in the wrong invoices which stuffs up my inventory and accounts. I've spent hours (days!) fixing it and each time I trusted they'd sort it out but the camel's back has been broken - I've moved to a different app and feel the need to warn people. Their support people have been responsive and seem to want to be helpful but ultimately they've been unable to fix the root cause nor fix the mess in my accounts, despite me providing access to my data for diagnosis and a detailed description of what has happened each time (main trigger seems to have been when an invoice contains an item code that hasn't been set up in Xero yet - the app creates an item like it always used to, then has a meltdown, corrupting all your subsequent invoices). Don't go near this if you value your time and the accuracy of your accounts.

Tolerated the many glitches, missing data, etc, etc, etc. only because the app was free. Shopify is great, Xero is great, this app not so much. Definitely not worth the fees they are asking for. We'll be looking around.