XERO SYNC by BOLD

Seems to work fairly well for normal simple orders, but it only works occasionally for refunds. We process refunds regularly (which isn't unusual for an online business) so I'm constantly having to manually find and fix these errors. Support said there was no current plan to fix this....

I put up with this when it was a free app, but there's no way this is worth paying any money for.

This integration used to work really well for year(s). As of August 2018, there have been export errors regularly which is causing an accounting nightmare in Xero. The integration is broken and taking 2+ months trying to resolve this issue (still unresolved) shows just how low a priority it is at Bold. I'm actively looking for a better alternative and so should you.

excellent app. definitely recommend!

As someone with no previous accounting experience, I have found Xero to be perfect for my new small business needs. The system is very easy to use and the support has been fantastic. Links easily with my Shopify store and there are helpful tutorials if you get stuck.

I'm changing this from 1* to 3* just because the guys at BOLD are truely great, support and customer service is always good.. However, we are having to move to another app because the pricing on this version is just too high. originally they monopolized it because it used to be free and bold had to take it over. We used to use it on our personalised and ashes memorial jewellery site www.annalise.co.uk

Well, since day one we have had issues reconciling payments done with Paypal versus shopify payment, for some reason it just can not post both you have to choose one or the other, that may have been ok when it was a free app but now that we have to pay USD 20 per month, this fix should roll out.. but no, no changes or sign that there will be any more added for the now $20 fee per month. We will look at a new app that came out and just charge $10 if its half as good we will be ok.

Unfortunately, customer service is next to nothing. Automated reply emails are plenty but no action... I have granted them Collaborator access to fix the issue (and it shows they have never logged in). Then I receive an email saying that they have not heard back from me on a Collaborator request, so they will close the ticket!

Needs new pricing plans. Current structure not justifiable especially if your run Shopify as POS rather than e-commerce only.

Works as described. Quick easy integration with Xero. Has not played up since I installed it two months ago. All good so far!

It works. Most of the time, gets stuck occasionally and needs to be reconnected. Annoying when you don't notice for a few days.

However the new pricing plan is totally unjustified for the functionality it provides.

Try $5 / month?

Updated my review whilst we wait to see if new features / reliability is forthcoming after the change to the pricing plans.