XERO SYNC by BOLD

Support has been helpful however the app has not been properly mapping the Shopify SKU to the Xero inventory item.

This has caused significant trouble with inventory reports in Xero and is not a problem easily solved in Xero. Each transaction has to be manually corrected.

The app has also been posting discounts to the "rounding" account in Xero.

What is nice about the app is that each sale has a direct link to the order in Shopify and applies payment to the invoice.

I really wish this app worked better as we've invested many hours into making this work.

Update: I have been working with BOLD support for MONTHS and the issues with the product codes persists and have even been made worse.

And now the shipping discounts are posted to "rounding" in Xero. Which I have also brought to their attention, with no fix in sight.

What a terrible app! Cannot believe this is the only option we have to sync orders with Xero. Appalling!!!
It only works half the time, it consistently has errors and issues. This should be a free app. Period!!!

First of all, way to expensive especially since it doesn’t work right. We have been in contact with their support for about a month now because we are getting errors with our tax code when importing. They said their engineers are working on a fix. It’s pathetic, I hope someone will add an alternative app to import sales to our accounting software. This one star is for Shopify too on allowing such a horrible company rip people off. Stop gouging every last cent out of everyone. We are paying a huge monthly fee to you anyways.

Basically what was said in many of the other reviews. The app has always had bugs that were tolerable but the latest stunt pulled by Bold is massively disruptive to my business. Bold have shown they are willing to remove features without any notification or regard for your business.

This is not a good partner to work with and they will cause more work than the time they save.

This is not worth the money. The hassle it creates in Xero is just extraordinary and very limited options in settings. I switched to a different plugin and am so much happier plus im saving money each month.

This application has never worked as advertised from the beginning and was one of the worst applications on shopify to date. Not only does the application emulate failure, but the support team also represent the notion of disappointment. By using this app, our company found that bold created more work for us, than it did making things easy. On top of that, when we queried the support staff about some major issues, they mostly brushed over the main points and simply helped us out with small minor complaints rather than addressing the bigger issue. All in all this experience was very poor and we have no intentions of going back to bold, or of recommending this application to anyone else, as it is not fit for purpose. Unfortunately ratings systems, don't allow you to rate a 0/5, but we are going to do this right here and say, we rate this application a 0/5.

Buggy app, sometimes orders magically disappear from xero... Now they want to charge for it? Classic scam, hook you until you're dependant, then charge you for it once you're integrated.

Are you guys aware of how completely broken the Bold - Xero integration is?? I've had ongoing issues since late June!! I'm seeing a number of negative reviews cropping up on the App site so realise I'm not alone in having problems.
I know this is now a third party issue (Bold) but many of your users must rely on this APP and as it was yours originally, this reflects badly on Shopify too.
We are facing a VAT return in the next few weeks and I have no idea of our liabilities because the Xero App has been so unreliable. This is not a small problem, it creates a massive logistical headache, how do we know what is correctly synced and what isn't. How do we handle the huge amount of work involved in correcting the problems?
This integration is absolutely fundamental in making the use of Shopify viable for us and I'm sure many other merchants. We are a multi million pound business shipping 500 orders per week. This is not a trivial matter and yet the months of delays seem to imply that Bold are not taking this seriously enough!

Following the announcement of charging us a fee, I wrote to Bold to tell them I was not ok to pay for something that requested extra work from us monthly. Indeed, broken bank feeds and transactions get lost monthly: one has to fix these manually, this takes time.

Here is their answer: "We understand that there has been a few bugs in the last few months that have caused a ton of manual work from merchants."

Seriously?! So if this has required "tons of manual work for merchants", maybe you should fix your app before charging us!!! I am ok to pay for something that works, not for something that does not work.

It has been one glitch after the other since Bold took over this app. Currently dealing with multiple broken bank feeds and missing transactions. Export message says only one item had an error, and yet I'm missing over a dozen transactions. Previous interactions with customer service do not give me faith they will be able to help. The new pricing structure just adds insult to injury. They're attempting to charge for something that works half of the time