XERO SYNC by BOLD

Since Bold acquired this app it didn’t take them long to start charging for it which until now has always been free. It is obvious from their new pricing plans that they’ve had plenty time to analysis everyone’s data to come up with a pathetic free plan of only 30 transaction, forcing most to move over to the paid tier. I’ve never been a fan of any of Bold’s bug ridden apps and this recent change just gets my back up even more. Prior to Bold acquiring this app it worked like clockwork, when they took over it was one bug after another so NO, they haven’t been working effortlessly to fix the bugs that were there as per the email they sent me, instead they have been fixing all the bugs they created!

We experienced an issue with Xero's integration with Shopify. Paul of Bold Commerce Support was very patient and persistent in making sure we get to resolve the issue through and through. We are also very satisfied with the speed of response by customer support.

I would happily recommend the Bold app as it provides an excellent integration between Shopify and Xero.
The Support offered by Paul at Bold has also bee excellent, all my questions answered straight away.

Unfortunately, customer service is next to nothing. Automated reply emails are plenty but no action... I have granted them Collaborator access to fix the issue (and it shows they have never logged in). Then I receive an email saying that they have not heard back from me on a Collaborator request, so they will close the ticket!

An easy piece of software integration that was free and now they are trying to charge an absorbent price. This is not worth nearly as much as Xero or Shopify, yet they charge the same. Simple Xero and Quickbooks integration should be a free app by Shopify.

Needs new pricing plans. Current structure not justifiable especially if your run Shopify as POS rather than e-commerce only.

Very bad service. Support team is not giving any reply after 3 days. nothing is working there. worst app

I have had a number of customers leave incorrect email addresses which has totally stuffed up my integration between Shopify and Xero. Jericho at Bold patiently helped me work through the issue over a number of days which got me back on track. Such great service!

It works. Most of the time, gets stuck occasionally and needs to be reconnected. Annoying when you don't notice for a few days.

However the new pricing plan is totally unjustified for the functionality it provides.

Try $5 / month?

Updated my review whilst we wait to see if new features / reliability is forthcoming after the change to the pricing plans.

Does exactly what it says.

Makes life so much easier