XERO SYNC by Bold , 210 reviews

was great for a while but then sync didn't work anymore so after 3 months of trying to fix and still having to pay for it. I uninstalled.

This is my first review on Shopify and I am really disappointed. As a business owner I wear many hats, so expect that a Shopify to Xero App would do all the heavy lifting for me. Unfortunately this is not the case. 60% of my data is showing an "error" message and I am unable to manually pull the data across. My bookkeepers and I have been through to ensure the mapping is correct. Then went back through my emails to support to realise that this was not an isolated issue.., and that's when this App was free. Now that I have been paying for this App for a while now it seems the same issues are there but we're paying for it.

DO NOT USE THIS COMPANY! Atrocious Support. I have had an urgent ticket open for 4 months and they have made no attempts to help me, they simply state it is with the developers. I've spent weeks manually fixing the data up and I'm still paying full price for the App. Don't risk it go elsewhere as I am about to (which is really annoying because they know its really hard to change apps in the integration space. Horrible company, STAY AWAY TRUST ME. Don't just take my word for it, the majority of their reviews are 1 Star.

Very bad service. Support team is not giving any reply after 3 days. nothing is working there. worst app

The reconciling works well, however payments are sent to Xero twice, which is not helpful - and they then tell you that it's a Xero fault, which is not - because it's only started happening since using this app! Not helpful at all! We are dealing with Mo...

Bold has a well-earned reputation for providing some of the worst support and customer service...and this app is certainly no exception. Now the latest glitch is that their app isn't comparable with the latest version of Apple's Safari browser. Although the beta versions have been available for months and the final version available for weeks, Bold apparently has no plans to fix their broken code.

It hasn't worked correctly for the past 3 months. It just stopped working and after several attempts from support I get nothing except the dev team is working it. Having to start 2020 export and reconciliation all over again due to issues with this application. I had find another app to sync my orders from Shopify to Xero. I don't recommend this application because of the stability issues and lack of support.

This is a really bad experience with this app and the customer service.

It is fine to sync the sales record to Xero when we are using it for free. So, we enrolled with the monthly plan. It works fine for the first month (July), but then it is not able to sync for our August sales?! We wrote a few times to Bold for help and have not received a reply for two weeks now.

As a paid customer, we are very disappointed.

Bold has made it VERY clear that they don't actually support this app or offer any service for it. As others have mentioned, this app is not compatible with the current version of Safari and Bold has absolutely no plans to fix that (and they will simply string you along with shockingly terrible customer service if you dare to ask). At this point, Xero should permanently ban Bold from having access to their API.

I would seriously warn people from using this app. The integration has never worked properly, and I am currently 2 months into a non-sync issue and Bold go dark for weeks with no resolution. I would suggest from my experience that this is reason enough to select another package from Xero. However good Xero is, this integration is reason enough to select something else. And worse than that once your embedded you are stuck with exhorbitent fees for a product that doesnt work... DO YOUR RESEARCH AND READ THE REVIEWS BEFORE YOU GO THIS WAY. I deeply regret it