Xero , 28 reseñas

Calificación general
3,2
Recuentos por nivel de calificación
  • El 21% de las calificaciones son de 5 estrellas
  • El 0% de las calificaciones son de 4 estrellas
  • El 7% de las calificaciones son de 3 estrellas
  • El 0% de las calificaciones son de 2 estrellas
  • El 71% de las calificaciones son de 1 estrellas
19 de abril de 2024

Xero integration is awesome and has helped streamline our business processes. good support if you have any issues.

Growers Hub
Nueva Zelanda
Alrededor de 2 años usando la aplicación
12 de abril de 2024

I couldn’t do business without this app. It works seamlessly with shopify/xero and handles all the scenarios with overseas sale gst etc.

Anchorman
Nueva Zelanda
Más de 1 año usando la aplicación
18 de abril de 2024

This App makes reconciling ecommerce transactions easier! Saves me time and brain power. Would recommend.

Mothers Mylk
Australia
Alrededor de 1 año usando la aplicación
18 de abril de 2024

Works great for what we need and saves double entry.

Beams and Bars
Nueva Zelanda
Alrededor de 1 año usando la aplicación
27 de febrero de 2024

Irfan was a fantastic help. Efficient, clear in communicating, and picked up on the issue I was trying to explain, straight away. Swift resolution and very responsive. Thank you so much Irfan!

ProExcel
Nueva Zelanda
2 minutos usando la aplicación
29 de junio de 2023

Terrible, no customer service and integration is non-existent. It pulls over lump sum amounts, creating random customers, no invoice item breakdown...very frustrating. Shopify just refers you to Xero, who offers no support.

WinterGardenz Australia
Australia
Alrededor de 1 mes usando la aplicación
23 de agosto de 2023

I have uninstalled the app, and still getting charged. There is no customer service, this is absolutely insane. STOP CHARGING ME, I have cancelled subscription few weeks ago!!!!!!!

Brightr® Sleep
Reino Unido
4 meses usando la aplicación
25 de julio de 2023

We thought trial is missing the full functionality but the subscriptions was no good either. Found that it doesn't push all different payment gateway info into Xero.
Didn't use the trial and payed for the app only finding that the it wont be any good for us. They don't even refund you if you can't use the subscription. Would recommend to use other app rather then wasting time dealing with Xero customer service which is non existent when comes to Shopify.

Luxi Living
Australia
2 días usando la aplicación
5 de abril de 2022

Xero integration is grossly deceitful! If you run a Shopify store and have multiple transactions with varying VAT rates or if not all your transactions are either with VAT or without VAT, than this app will not work for you at all. On top, it will cause costly troubles. Our experience so far has been terrible and the integration caused us to declare WRONG vat return figures. Before they say we were supposed to check each box and each transaction line behind it, we say: Are you not our "beautiful online accounting software" that is supposed to "seamlessly automatise" transactions? Apparently not. Here are the highlights of our experience with them so far:
1. First, they claim to be a "beautiful online accounting software", yet EVERY TIME we interact with them, either by call or through a case, we are being referred to seek advise from a qualified/professional third party accountant.
REALLY? We thought that is what Xero is and this is what Xero claims, obviously, flagrantly deceitful. 2. It does not sync your shopify transactions correctly. You will end up with multiple transaction lines with no information on which one has VAT attributed and which one does not. Very deceitful. 3. They claim you will save time by eliminating the stress of manual data entry. WRONG and deceitful. This is exactly what they asked me to do when confronting about the errors and troubles the integration brings along. We do not recommend Xero, based on the points above.

MyFooDen
Reino Unido
Casi 2 años usando la aplicación
Xero respondió 6 de abril de 2022

Hi there,

We are sorry to hear that the integration didn't meet your needs. Based on feedback from customers, we’ve released improvements to the integration’s sales tax functionality - now supporting businesses like yours with multiple, varying VAT rates.

If you wish to try the integration again, you can do so free for 30 days: https://apps.xero.com/uk/app/shopify#overview

We have also improved our support content, so if you have further questions, please head over to Xero Central: https://central.xero.com/s/article/Connect-to-Shopify - we’d be happy to help.

Thanks,
Xero App Store Team

8 de septiembre de 2022

No support at all. Very poor. Can't contact support from the app, they don't reply. Been trying for days and no replies. Very poor app!

DermaTecc
Australia
Más de 1 año usando la aplicación
Xero respondió 21 de noviembre de 2022

Hi there,

We're sorry to hear about your experience and we'd like to put this right for you. If you haven’t already, please contact our support team by clicking ‘Contact Xero support’ over at https://central.xero.com/s/article/Connect-to-Shopify.

We've been working hard to make sure the integration works beautifully for all our customers and we take your feedback seriously. That's why we've improved the integration's sales tax functionality for customers in NZ, AU and UK.

If you wish to try the integration again, you can do so free for 30 days: https://apps.xero.com/au/app/shopify#overview

If you have further questions or need help getting setup, please head over to our support content at https://central.xero.com/s/article/Connect-to-Shopify.

Thanks,
Xero App Store Team