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I am being charged for this app consistently even though I deleted/cancelled the service straight away as it is effectively useless
Hi there,
We’re sorry to hear about your experience. If you haven’t already, please contact our support team by clicking ‘Contact Xero support’ over at https://central.xero.com/s/article/Connect-to-Shopify.
We’ve recently improved the integration’s sales tax functionality in NZ, AU and UK - making it easier for businesses like yours to manage your tax obligations.
If you wish to try the integration again, you can do so free for 30 days: https://apps.xero.com/au/app/shopify#overview
We have also improved our support content, so if you have further questions, please head over to Xero Central: https://central.xero.com/s/article/Connect-to-Shopify - we’d be happy to help ensure you have a great set up experience.
Thanks,
Xero App Store Team
Do not install this app, this app doesn't work, there are huge gaps. Worst of all, deleting the app doesn't stop the charges, and it is impossible to stop them. Logging into your Xero account doesn't even give you any options to stop the subscription and therefore the billing. And when you contact support... you get none. A seriously bad look for Xero. C'mon Shopify... it isn't a good look for you either! There are enough reviews saying the same thing here surely for action either by Xero or Shopify!
Hi there,
We’re sorry to hear about your experience. We’ve recently released improvements to the integration that should make it easier for you to reconcile Shopify sales against payouts, while also supporting you to meet your sales tax obligations.
If you wish to try the integration again, you can do so free for 30 days: https://apps.xero.com/nz/app/shopify#overview
We have also improved our support content, so if you have further questions, please head over to Xero Central: https://central.xero.com/s/article/Connect-to-Shopify.
Thanks,
Xero App Store Team
I wish I had the hours of my life back that I spent trying to get this app to work. Neither Xero nor Shopify support could get it to work properly. In the end I've had to delete it and cut my losses.
Hi there,
We’re sorry to hear about your experience. We’ve recently released improvements to the integration that should make it easier for you to get setup to reconcile your Shopify sales against payouts, while also supporting you to meet your sales tax obligations.
If you wish to try the integration again, you can do so free for 30 days: https://apps.xero.com/au/app/shopify#overview
We have also improved our support content, so if you have further questions, please head over to Xero Central: https://central.xero.com/s/article/Connect-to-Shopify.
Thanks,
Xero App Store Team
I have uninstalled the app, and still getting charged. There is no customer service, this is absolutely insane. STOP CHARGING ME, I have cancelled subscription few weeks ago!!!!!!!
I could not get this to work at all, neither could my bookkeeper and it ended up making a mess of our accounts that delayed our end of period accounts. Then when i actually deleted the app, Xero still charged me 2 months of service and refused to refund it despite being able to tell that it doesnt work AND I was no longer to connected to it. Terrible customer service.
Hi,
Thanks for your feedback - we are sorry to hear that you had trouble with the integration. We've recently released improvements that should make it easier for you to reconcile Shopify sales against payouts, while also supporting you to meet your sales tax obligations.
If you wish to try the integration again, you can do so free for 30 days: https://apps.xero.com/uk/app/shopify#overview
We have also improved our support content, so if you have further questions, please head over to Xero Central: https://central.xero.com/s/article/Connect-to-Shopify - we’d be happy to help.
Thanks,
Xero App Store Team
Not great. Should not be a difficult APP to facilitate, seems like the APP requires some further testing and improvements.
Problems - can't select control accounts as payment methods, sales tax account difficulties
Hi there,
Thank you for your response. We are sorry to hear that the functionality did not meet your needs. We’ve recently added more granular tax and account mapping functionality for customers in the UK, NZ and AU. This will give you more control of the way transactions are mapped to your accounts in Xero.
If you wish to try the integration again, you can do so free for 30 days: https://apps.xero.com/uk/app/shopify#overview
We have also improved our support content, so if you have further questions, please head over to Xero Central: https://central.xero.com/s/article/Connect-to-Shopify.
Thanks,
Xero App Store Team
Terrible app - do not use. Will continue to charge long after you have deleted the app from shopify and xero. I can not find a way to stop the payments :(
Hi there,
We’re sorry to hear about your experience. We’ve recently released improvements to the integration that should make it easier for you to reconcile Shopify sales against payouts, while also supporting you to meet your sales tax obligations.
If you wish to try the integration again, you can do so free for 30 days: https://apps.xero.com/nz/app/shopify#overview
We have also improved our support content, so if you have further questions, please head over to Xero Central: https://central.xero.com/s/article/Connect-to-Shopify - we’d be happy to help ensure you have a great set up experience.
Thanks,
Xero App Store Team
Terrible, no customer service and integration is non-existent. It pulls over lump sum amounts, creating random customers, no invoice item breakdown...very frustrating. Shopify just refers you to Xero, who offers no support.
This app is useless. Warning ⚠️ it will continue to change you after you delete it from your shopify page. Be sure to log into Xero online (not through an app) and delete it fully from your subscriptions.
Hi there,
We’re sorry to hear about your experience. We’ve recently released improvements to the integration that should make it easier for you to reconcile Shopify sales against payouts, while also supporting you to meet your sales tax obligations.
If you wish to try the integration again, you can do so free for 30 days: https://apps.xero.com/au/app/shopify#overview
We have also improved our support content, so if you have further questions, please head over to Xero Central: https://central.xero.com/s/article/Connect-to-Shopify - we’d be happy to help ensure you have a great set up experience.
Thanks,
Xero App Store Team
I have received NO response from support, and I still have unresolved issues. So I cannot recommend this app for the cost!
Hi there - thanks for reaching out.
It looks like one of our Xero support team members has been in contact with you. For any further issues or queries, you can contact Xero support via Xero Central (https://central.xero.com/s/). Thanks