Avaliações (40)

Classificação geral
3,3
Número por nível de avaliação
  • 30% das avaliações são de 5 estrelas
  • 3% das avaliações são de 4 estrelas
  • 8% das avaliações são de 3 estrelas
  • 0% das avaliações são de 2 estrelas
  • 60% das avaliações são de 1 estrelas
22 de junho de 2024

The app works fine. The monthly fee came as a surprise as other integrations are free on Xero. Didn't know about this when we signed up to Xero.

Eleven Loves
Reino Unido
3 meses usando o app
18 de abril de 2024

This App makes reconciling ecommerce transactions easier! Saves me time and brain power. Would recommend.

Mothers Mylk
Austrália
Mais de 1 ano usando o app
12 de junho de 2024

So happy to use this integration. It's making the book keeping for my business so much easier to do and quicker.

Idea Athletic
Austrália
22 dias usando o app
12 de junho de 2024

Shopify Integration by Xero so far, so good!
No issues and easy setup.

Antisocial Collective
Austrália
2 meses usando o app
18 de abril de 2024

Works great for what we need and saves double entry.

Beams and Bars
Nova Zelândia
Aproximadamente 1 ano usando o app
12 de junho de 2024

Very helpful and streamlines the accounting process.

Easterly
Austrália
5 meses usando o app
27 de fevereiro de 2024

Irfan was a fantastic help. Efficient, clear in communicating, and picked up on the issue I was trying to explain, straight away. Swift resolution and very responsive. Thank you so much Irfan!

ProExcel
Nova Zelândia
2 minutos usando o app
5 de abril de 2022

Xero integration is grossly deceitful! If you run a Shopify store and have multiple transactions with varying VAT rates or if not all your transactions are either with VAT or without VAT, than this app will not work for you at all. On top, it will cause costly troubles. Our experience so far has been terrible and the integration caused us to declare WRONG vat return figures. Before they say we were supposed to check each box and each transaction line behind it, we say: Are you not our "beautiful online accounting software" that is supposed to "seamlessly automatise" transactions? Apparently not. Here are the highlights of our experience with them so far:
1. First, they claim to be a "beautiful online accounting software", yet EVERY TIME we interact with them, either by call or through a case, we are being referred to seek advise from a qualified/professional third party accountant.
REALLY? We thought that is what Xero is and this is what Xero claims, obviously, flagrantly deceitful. 2. It does not sync your shopify transactions correctly. You will end up with multiple transaction lines with no information on which one has VAT attributed and which one does not. Very deceitful. 3. They claim you will save time by eliminating the stress of manual data entry. WRONG and deceitful. This is exactly what they asked me to do when confronting about the errors and troubles the integration brings along. We do not recommend Xero, based on the points above.

MyFooDen
Reino Unido
Quase 2 anos usando o app
Xero deixou uma resposta 6 de abril de 2022

Hi there,

We are sorry to hear that the integration didn't meet your needs. Based on feedback from customers, we’ve released improvements to the integration’s sales tax functionality - now supporting businesses like yours with multiple, varying VAT rates.

If you wish to try the integration again, you can do so free for 30 days: https://apps.xero.com/uk/app/shopify#overview

We have also improved our support content, so if you have further questions, please head over to Xero Central: https://central.xero.com/s/article/Connect-to-Shopify - we’d be happy to help.

Thanks,
Xero App Store Team

8 de setembro de 2022

No support at all. Very poor. Can't contact support from the app, they don't reply. Been trying for days and no replies. Very poor app!

DermaTecc
Austrália
Mais de 1 ano usando o app
Xero deixou uma resposta 21 de novembro de 2022

Hi there,

We're sorry to hear about your experience and we'd like to put this right for you. If you haven’t already, please contact our support team by clicking ‘Contact Xero support’ over at https://central.xero.com/s/article/Connect-to-Shopify.

We've been working hard to make sure the integration works beautifully for all our customers and we take your feedback seriously. That's why we've improved the integration's sales tax functionality for customers in NZ, AU and UK.

If you wish to try the integration again, you can do so free for 30 days: https://apps.xero.com/au/app/shopify#overview

If you have further questions or need help getting setup, please head over to our support content at https://central.xero.com/s/article/Connect-to-Shopify.

Thanks,
Xero App Store Team

13 de março de 2023

Still charged me for almost a year after using. Absolute scam. App does not work. As you will see xero thinks they can apply there normal no contact, no one available customer service model into a shopify environment. Xero is not an ecommerce friendly company

Coffee Capsules 2U NZ
Nova Zelândia
Mais de 1 ano usando o app
Xero deixou uma resposta 15 de março de 2023

We are sorry to hear about your experience using the integration. If you haven't already, please get in touch with our support team at https://central.xero.com/s/contact-support - we will be happy to take a look at your situation.