This is a really bad experience with this app and the customer service.
It is fine to sync the sales record to Xero when we are using it for free. So, we enrolled with the monthly plan. It works fine for the first month (July), but then it is not able to sync for our August sales?! We wrote a few times to Bold for help and have not received a reply for two weeks now.
As a paid customer, we are very disappointed.
The only thing worse than this app is the SHOCKINGLY terrible customer service that Bold pretends to offer. Weeks of ignored emails and incomplete and inaccurate replies. Do yourself a favor and NEVER use ANY app from Bold. Seriously. Don't do it.
I would seriously warn people from using this app. The integration has never worked properly, and I am currently 2 months into a non-sync issue and Bold go dark for weeks with no resolution. I would suggest from my experience that this is reason enough to select another package from Xero. However good Xero is, this integration is reason enough to select something else. And worse than that once your embedded you are stuck with exhorbitent fees for a product that doesnt work... DO YOUR RESEARCH AND READ THE REVIEWS BEFORE YOU GO THIS WAY. I deeply regret it
Nifty Gifts ZA
If I could give no stars I would.
This app makes me want to kill myself... I have used it for around 18 months and at I chose it because it had the Bold Apps name behind it.
Well I can safely say that this app is terrible. You need to map each product manually on your store with the entry on Xero because if you don't the app will match your products any which way it likes when you export which will wreak havoc on your stock in Xero and has necessitated us needing to commit close to 90 hours fixing the issues that the app created.
I got in touch with support to see if they can fix the issue and they were sympathetic but ultimately blamed the original developer of the app and stated that Bold is unlikely to redo the app as this will take "significant time". So they are very happy to take my money in the meantime but won't do a thing to improve the app.
Recently I got in touch with support to see if they can improve the loading of the products for the manual mapping (spoiler, they can't) and they did an export without telling me and it has messed up the mapping of over 80 products.
Don't even get me started on the manual mapping interface... the search function does not work and I have to scroll through our thousand+ catalogue of SKUs to match the correct product.
Bold... if you are reading this: FIX YOUR APP! REBUILD IT! It is not fit for purpose and it dragging your name through the mud!!!!
Update (11 July): Support are now harassing me and want to reset the mapping so they can "test" how the mapping is taking place. Yeah great, then I get to clean up the mess in Xero afterwards. This will only lead to even more of a disaster. They are blaming me because they say that my SKUs are not right on Shopify or Xero or both. There are some variants on Shopify that share SKUs on Xero and there are some SKUs on Xero that are not on Shopify, that is just how business works. I still don't understand why the app can't take this into account/ignore this and just match the SKUs exactly instead of randomly matching them any which way it likes.
Even better: why not let the app take a stab at matching the SKUs on Xero and Shopify and have the customer be able to review it BEFORE they need to export the transactions.
Perth's Own Stationery Supplies
Constant problems and errors when transferring data, crappy app just says do it manually. Why am I paying you when I have to do it manually. IT SHOULDNT BE THIS HARD
Support has been helpful however the app has not been properly mapping the Shopify SKU to the Xero inventory item.
This has caused significant trouble with inventory reports in Xero and is not a problem easily solved in Xero. Each transaction has to be manually corrected.
The app has also been posting discounts to the "rounding" account in Xero.
What is nice about the app is that each sale has a direct link to the order in Shopify and applies payment to the invoice.
I really wish this app worked better as we've invested many hours into making this work.
Update: I have been working with BOLD support for MONTHS and the issues with the product codes persists and have even been made worse.
And now the shipping discounts are posted to "rounding" in Xero. Which I have also brought to their attention, with no fix in sight.
Woefully bad app that just breaks and cannot be fixed. Non-existant customer service. Avoid like the plague.
This app is a disgrace. Cannot export anything today. Fails everytime with zero support from Bold. SHOPIFY you need to address this asap as I will be leaving otherwise. The app has been a disaster since Bold took it. And that's putting the ludicrous pricing to one side. Undermines the Shopify product.
Wrong Tax Rates applying (creating issues with tax payments BAS each quarter) and the feed is creating an auto payment to the invoice, which doesn't reconcile. All this means each and every invoice needs the payment removed, the invoice edited to the correct tax rate and then reconciled to the correct payment within xero. Payments always need to be reconciled within xero and an auto payment should never be applied. I think I'm going to have to try something else.
Not even worth 1 star. Cant map all of our transactions to the Xero dashboard, wasted multiple months of $60 subscription fees for nothing. Don't bother with Xero since this app makes it unusable with Shopify.