Re:do ‑ Free Return Automation , 14 reviews
Update: Actually it was after you tried to bribe me with a $100 amazon gift card to remove the bad review I posted is when I stopped responding. Shopify has rules that prohibit you from asking for personal or merchant info outside of the app. Maybe they should look into your practices. I was having issues getting the app to show the widgets and cart on the store. I reached out to support and the first thing they ask is how many orders do we do a month so they can get the right person to help. #1 this app is supposed to be 100% free to the merchant so what does it matter how many orders I do a month. I assume they want high volume stores so they can make a lot of money off the customers that choose to pay $1 to $2 even if they don't use the service. I searched both the website and the app for help docs and both turned up empty pages or broken links. Reviews sounded so good even though there are only 5. Couldn't even get the app set up so I guess I will have to uninstall. You should never ask a merchant account questions just to help them with support.
Hi, we're so sorry you had such an unpleasant experience! After reviewing your discussion with our support representative it seems that they were in the middle of providing the technical support necessary to get the widget shown on your product page. It's important for our technical team to know your volume because, as you can imagine, there are many intricacies that are different between a small and large shop. Although, both receive the same 24/7 support. They just wanted to make sure you didn't need any customizations! It looks like after offering support, you stopped responding and immediately came here to leave this review. Our support team has also reached out a few times after you stopped responding to provide support. We'd still be happy to help you get this completely shown on your site! Let us know how we can help you and how we can make your experience better with us. We are always happy to!