Re:do ‑ Free Return Automation , 14 reviews
I was very interested in this App because it's unlike others out there. However, when I asked for setup assistance to make sure I was doing it right, they said "you don't want to offer returns or exchanges?" to which I said no, only store credit. Their reply was that their owner built a billion dollar business with a loose return policy and their goal is to offer an Amazon like experience, and they highly advise not having a "strict" policy. It was an instant turnoff and I deleted the app immediately. Trying to tell me how to run my business really pissed me off. This conversation was also all via email because I asked to jump on a zoom (twice before I got a reply) for setup assistance and they said they could do it right there in the chat. The employee I talked to and the owner both reached out to me and apologized profusely and have since made up for it. I have yet to start using the app but will do so shortly and update then.
Hey J Lynée Boutique, we're very sorry you had this experience. We will most definitely have a review internally so that this advice isn't given again. If there's anything we can do to apologize for this communication we'd be happy to do it! Sorry again.
Additionally, we are working on new systems for live zoom calls for support and would be happy to hop on a zoom call anytime today or in the future to help you out.