Redo

Wow, where to begin? Redo started for us as a return platform. We were previously with Loop. We saved hundreds of dollars a month with that switch. Great! But it doesn't stop there. We were with Gorgias; Redo has a similar platform, which is good enough for us. SAVED MORE MONEY! Now, we are looking at other money-saving opportunities, such as changing from Klaviyo, which everyone knows is ridiculously expensive. They provide excellent IN THE USA, actual person in Google Meet customer service. Every obstacle we have seems to be overcome by their hardworking team. I am lucky enough to have Justin and Austin on my team. Way to go, Redo.

When I first downloaded this app, I had no clue what I was looking at. I sat there thinking, “What is this even supposed to do?” Then came the demo. Next thing I know, I’m deleting six other apps, because this one sorta does everything.

But here’s where it gets really good. We casually threw a question their way—“Hey Brayden, any chance we can use it to handle a pretty specific feature we needed for our store?” Fully expecting the usual, “Sorry, that’s not possible.” Instead, they scheduled a meeting. The next day. And they accommodated the feature. Like, for real.

Ironically, REDO is the actual 2.0 of our store.

Honestly, I’m still in awe.

Massive shoutout to their team: Jackson, Brayden, Paxton, Austin, and Aaron. These guys—absolute rockstars.

My advice is simple: Download, request a demo—you’ll thank me later.

Incredible experience all around. Redo has developed an impressive platform but it is the people that have wowed us. We are looking forward to developing new solutions to improve customer experience together.

Still waiting for the team to fix on-going issues. It's been back and forth communication for weeks now. We love the product but the customer service hasn't been amazing. Certain things have been installed on our website without transparency and we have asked for it be removed several times without any luck. Now it's impacting our conversions and we're getting complaints from customers. Will fully remove the app if we don't hear back very soon.

Redo is exactly what we've been searching for. A one-stop-shop for all customer service needs from order tracking to returns. Amazing support! Bethany & Susannah helped us get setup and answered any questions we had. A HUGE addition to our store and we're forever grateful.