Redo

Name: Redo
Brand: Redo Tech, Inc
Rating: 4.8 (88 reviews)

定價: 價格：免費
評分: 4.8 (88)
開發者: Redo Tech, Inc

All your operations needs in a single platform.

Elevate your shopper experience with premium support, returns, order tracking & package protection.

Upgrade to Redo and transform your operations. Ditch old return methods that hurt profits and instead boost your sales and customer loyalty with return coverage and an exchange first experience. Increase customer satisfaction and repeat purchases by providing personalized customer service with AI and self-service flows. Drive customers to branded landing pages and promote upsells through order tracking. Manage your claim process and increase revenue through package protection.

Elevate your checkout experience with Redo return coverage.
Reduce refunded revenue and take complete control of your return experience.
AI customer service in one unified inbox. Both for desktop and mobile app.
Let customers serve themselves with self-service chat workflows & order actions.
Turn your order tracking emails into an upsell driving branded experience.

特色: 廣受美國商家愛用; 可與最新佈景主題搭配使用

語言

英文

這項應用程式尚未翻譯成繁體中文

可與以下項目搭配使用

結帳頁面, Shopify POS, gorgias, shiphero, status, rise.ai, netsuite, attentive

類別

退貨和換貨 , 服務台

退貨選項

自動退款, 手動退款, 換貨, 替換品, 店內退貨, QR 碼, 禮品卡, 商店抵用金, 禮品退貨, 折扣代碼

退貨管理

自動核准, 退貨入口網站, 自訂政策, 不可退貨品項, 退貨期限, 退貨原因, 託運單標籤, 退貨追蹤, 電子郵件通知, 自訂品牌行銷, 退款管理, 顧客封鎖清單, 分析

管道

電子郵件, 即時訊息, 聊天機器人, 社群媒體, 自助

工作流程自動化

自動回覆, 回覆範本, AI 回覆, AI 摘要, 票務, 整合收件匣, 自動指派, 規則式觸發條件, 標記, 垃圾郵件偵測, 追蹤訂單, 顧客通知, 意見回饋問卷, 報告

評價 (88)

整體評分

4.8

各級評分數量

92% 的評分為 5 顆星
81
3% 的評分為 4 顆星
3
0% 的評分為 3 顆星
1% 的評分為 2 顆星
1
3% 的評分為 1 顆星
3

所有評價

2024年8月13日

Really good app and they're always adding new features. Great support team that will help you within minutes. Well formatted easy to use but highly customizable for your use and if you have anything your worried about they are almost always willing to add custom features for you.

RalliTEK

美國

使用應用程式 4個月

2024年8月27日

Redo is exactly what we've been searching for. A one-stop-shop for all customer service needs from order tracking to returns. Amazing support! Bethany & Susannah helped us get setup and answered any questions we had. A HUGE addition to our store and we're forever grateful.

Honor The House Official

美國

使用應用程式 3個月

2024年9月11日

Warning! This app will break accessiBe which is a crucial app for staying ADA complaint. I found out that if I turn off the app switch in the website settings it fixes the issue and Redo still works fine, so I'm not sure why it's needed.

Other than that, Redo has been amazing and it has even increased our sales.

Urban Girl Accessories

美國

使用應用程式 3個月

2024年7月26日

Redo has been tremendous not only for our customers but for our staff. The simplicity and professionalism of the return portal has been nothing but smooth and easy for our customers to use and the processing time when the returns come in has drastically decreased. Our handling time for a return is only a matter of seconds. The business model of Redo was a huge incentive for us to implement their system. Zero fees and no contracts are hard to come by in todays world so on top of everything else it seemed like a no brainer for us. To top things off, they have an outstanding team of employees. They are very quick to help get things done and if you ever have any issues they are right there to help! Can't recommend the app enough!

Eberlestock

美國

使用應用程式 5個月

2024年7月30日

Redo is the best solution we've found for managing returns and damaged packages. The app’s automation makes everything so easy and efficient. Our customers love how simple it is to return items using the Redo widget on our site.

Huge thanks to Jett and Quintin for their outstanding support and seamless integration. Since using Redo, we've seen a noticeable improvement in customer satisfaction. Couldn't be happier with this app!

Angelus Direct

美國

使用應用程式 6個月