Have called several times with questions on functionality and implementation and have been able to immediately talk to a human who could answer any questions I had. Highly recommended!
Thank you for your review. We aim to please! Our phone support is usually real-time, which you've enjoyed. If anyone hits our voicemail, don't despair. If we can't pickup immediately, we typically return calls within a few hours.
I inherited the task of overseeing our shopify store with XPO shipping when an employee quit. It has been a learning curve. The XPO Logistics software interface works very well if all of the parameters are entered correctly. I think the software is sound and the customer support at Eniture is the best in the business. If all support people could be as prompt, knowledgeable, intuitive, helpful and kind as they are my life would be a lot easier. They are great!! The documentation on their product is also very helpful. It is obvious that they have addressed in great detail the problems that people encounter as they use the software. Cannot say enough about their good efforts.
My client has a product that is very heavy / oversized to ship. This plugin provides real time pricing for shipping for the US and Canada! The support the team supply is awesome. Plugin is easy to use. Great work Eniture!