Xporter Data Export & Reports

I heavily rely on Xporter to provide me with our sales and returns data in order for me to post & reconcile in our accounting system. I have these reports set to automatically generate and email to me every day, and when I noticed I didn't receive the sales order email I reached out to support via chat where they acted immediately and were able to fix the issue! Amazing customer support!!!

Have used this app for years and it does a great job producing our monthly reporting. Necessary modifications and tweaks to reporting come up periodically and the Xporter team has been all over it. Harjeet and company have been quick, responsive, and professional with the service they provide.

Absolutely outstanding app!

I am incredibly impressed with this app's functionality and user experience. The customer support is top-notch as well. Anytime I've had a question or needed assistance, the support team has been quick to respond and incredibly helpful.

We've used this app for years, and their support is so helpful! The templates offer a good variety of options for customized reports, and if you have any questions or issues, their support team will be on it in minutes!

In the age of huge software companies responding to cases months later, or ignoring them completely, customer service like this is a breath of fresh air. Definitely worth the money, and so helpful for all of our monthly reporting.

I was stymied for months by the limited reporting and data export available through Shopify. Analyzing refunds, comparing time periods, trying to determine book revenue vs. cash receipts, state tax calcs, were all frustrating if not impossible with the limited tools and views provided.
I found xporter, and now I feel like I have an entire data team behind me. At first the level of detail was overwhelming on the self serve report writing, but the customer service in the first few weeks was astounding. They put the time in to help you define what you need, and then create draft reports very quickly until it is perfect for you. Not only will they create calculations that you would normally have to do yourself in excel (i.e., estimating SKU-level sales tax on a refund), but they’ll actually rearrange the order of the columns in the report if it helps you. They put the time in because they know once you get the exact, clean, understandable data that you really need, you will continuously be pulling their reports (which, btw, is absolutely right). I am pulling the reports they wrote for me 2-3x a week and I’m not bothering them much because they gave me everything I need. This is much more than an app.

I am planning on hitting them up again for another report, but at this point I’m not just desperately trying to understand the historical Shopify data…I now get to focus on how to improve my business. I am not sure how I would have done what I can do now without Xporter. A total gem if you are working with Shopify.

Awesome app and has amazing support. Runs complicated reports with ease and support is there to fix any issues.

As someone who is not tech savvy, this app is extremely easy to use. There was an update that needed to be made to the destination of the ongoing reports that was updated within minutes, thanks to their great customer service team. CS has been helpful with every question I have along the way with clear instructions and screenshots.

I've been testing this app for several weeks and really like it. The ability to export only the data fields I want is quite useful (Shopify's standard exports include everything so require too much spreadsheet cleanup). The ease of automating routine emailing of reports is also pretty cool.

My one interaction with support so far was great -- someone responded within 45 minutes with a friendly and helpful answer, and added my feature request to the near-term development queue.

As of 4/15/13 it's still in beta, but I haven't had any problems with functionality or stability yet (unlike other betas I've tried).

The app works great and allows me to export line items details I can’t do natively. I had a problem with my query taking a long time to return results. I contacted the online support and received excellent assistance. Now my query results are generated instantly.

Overall a very good app. They get 5 stars for customer support for sure. Their live chat will get you instant help and they'll stay with you till they solve your problem. If it's something they can do, they'll do it right away.