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Support could not be better. The app looks a bit intimidating, but I got excellent help from Chris! Thanks.
I was stymied for months by the limited reporting and data export available through Shopify. Analyzing refunds, comparing time periods, trying to determine book revenue vs. cash receipts, state tax calcs, were all frustrating if not impossible with the limited tools and views provided.
I found xporter, and now I feel like I have an entire data team behind me. At first the level of detail was overwhelming on the self serve report writing, but the customer service in the first few weeks was astounding. They put the time in to help you define what you need, and then create draft reports very quickly until it is perfect for you. Not only will they create calculations that you would normally have to do yourself in excel (i.e., estimating SKU-level sales tax on a refund), but they’ll actually rearrange the order of the columns in the report if it helps you. They put the time in because they know once you get the exact, clean, understandable data that you really need, you will continuously be pulling their reports (which, btw, is absolutely right). I am pulling the reports they wrote for me 2-3x a week and I’m not bothering them much because they gave me everything I need. This is much more than an app.
I am planning on hitting them up again for another report, but at this point I’m not just desperately trying to understand the historical Shopify data…I now get to focus on how to improve my business. I am not sure how I would have done what I can do now without Xporter. A total gem if you are working with Shopify.
Their in house wizards are great for personalising the service for your needs! Without this service we were wasting hours every week, now everything is done for us.
Very impressed with this app. We were able to generate a report quickly. It is an intuitive system and support replied within 1 minute when we had one question. Highly recommend.
Exporter helps us manage our data in ways that expedite our fulfillment. It allows us to better serve our customers and saves time internally as well.
Great app! And the customer support is awesome. Jason is always over the top helpful when I need assistance and happy to help. He makes the process smooth, straightforward, and user friendly. I love working with this team on our reporting needs!
Xporter is fantastic. Works like a charm! Customer support is superb and quick to respond. We use the reports for inventory management and Xporter has so many features and options that it's been a breeze using it.
The support team went above and beyond to provide me with the exact report I needed to fit my specific needs to retrieve custom data attributes I need to retrieve for my orders. Highly recommended! Adam was fantastic and helped me make all of my reports super user friendly...he is saving me so much future time. A+++
I've been testing this app for several weeks and really like it. The ability to export only the data fields I want is quite useful (Shopify's standard exports include everything so require too much spreadsheet cleanup). The ease of automating routine emailing of reports is also pretty cool.
My one interaction with support so far was great -- someone responded within 45 minutes with a friendly and helpful answer, and added my feature request to the near-term development queue.
As of 4/15/13 it's still in beta, but I haven't had any problems with functionality or stability yet (unlike other betas I've tried).
Its a great app that enables us to work with many other web sites and major retailers where we need to supply stock and detailed data on a daily or even hourly basis.
And if you are not sure how to work it just ask. Great, fast, customer service.
Sheridan