Helhetsomdöme
5
Antal per omdömesnivå
  • 98 % av omdömena har 5 stjärnor
  • 1 % av omdömena har 4 stjärnor
  • 0 % av omdömena har 3 stjärnor
  • 0 % av omdömena har 2 stjärnor
  • 1 % av omdömena har 1 stjärnor
31 juli 2019

I have been using this app for over 1 year because of lazyness and because they fixed once our template, however I must say that the people behind are very dificult to talk to, they are never willing to help and they never try to understand the customer's point of view.

We don't care learning your app. We have other things to do. You are here to provide support, thing that you don't do, you are just messing with us and getting on our nervs and losing our time and yours.

Is this how a customer support suppose to be and act? And after we have paid you for such a long time, you still come and say that you will charge me an hourly rate for a mistake that you did??? I find this unacceptable !

Do change your policies, as the way you act with your customers is not very nice.

SMARTGEAR FACTORY
Hongkong SAR
Ungefär ett år användning av appen
Modd Apps Inc. svarade 7 augusti 2019

Thank you so much for sharing your candid feedback. It’s our goal to provide customers with an excellent experience through the use of our applications. Please note we’ve provided you with a full refund for the duration of use of our application. We’re extremely apologetic that we are unable to meet your expectations. We encourage you to reach back out to us at any time if you feel like we could be helpful to you.

7 december 2014

Awesome app!! Exactly what we needed, to extract meta fields, properties. Most importantly Adam is a great support resource!! Answering queries by emails, Skype solved all the problems so far!! We are yet to complete work... but very satisfied so far... A+++!!

nmipoc
Australien
12 dagar användning av appen
27 september 2018

The app does exactly what it says, can export anything big or small. I've got 640k products and was able to export them in the way I wanted (was trying up to 100k at once and it was fine).

But also, you read the customer support is amazing and sort of think 'oh yeah, how good can it really be?' Well, it's out of this world. Imagine you're a 150 year old and you've just got an iPhone wondering what on earth it does and how to use it. I'm pretty sure Xporter support could get you to coding an app for it by the afternoon. Patient, knowledgable and go above and beyond.

Manual4You
Storbritannien
9 dagar användning av appen
4 januari 2019

We use this app to export our data for local pickups and deliveries. We needed reports that would output just for a specific delivery date, finding the information from another app we use.

Danielle was able to help me through the process from beginning to end, maintaining friendliness and knowledgeability. She wrote some custom liquid code for me to be used in my report, and helped me test it until it did everything we needed it to. It only took about an hour to get a fully customized report that we can use again and again!

Highly recommend this app if you need specific output data CSVs for any purpose from your Shopify store.

JuiceShopSF
USA
9 dagar användning av appen
19 augusti 2020

Support is super fast with help when needed. They never fail us! App works perfectly for all our needs!

GoDonut
USA
7 dagar användning av appen
14 mars 2017

A very detailed app with numerous options. A must have if you need to export orders with line item options (not included with the built in Shopify export functionality). The interface is a little daunting, but Adam helped with setting up exactly what I needed.

Avida Healthwear Inc
Kanada
7 dagar användning av appen
Redigerat 19 december 2018

What a GREAT app and support!, don’t hesitate to try it!!

Notifications by eShopAdmin and Xporter Data Export Tool are fantastic apps if you are looking to integrate Shopify with a warehouse.

Both app have different tools, so check with the support team and they will be able to help you.

I was looking for a SFTP/XML file for every order, capturing an specific number of fields from shipping, billing, payments information and some other specific requirements from the customer.

The support has been incredible in order to meet all the requirements. Samuel has been my POC and has been super helpful.

IQOS 3
Spanien
6 dagar användning av appen
21 mars 2023

Jason was great! Attentive, quick and descriptive. Thanks for your help on fixing my report Jason!

Classic Six
USA
6 dagar användning av appen
23 oktober 2019

Took a while for to both of us to understand what the problem was and how to resolve it but job done and very appreciative to have the excellent support when needed.

IQOS 3 DUO
Spanien
6 dagar användning av appen
8 februari 2021

This app is simply amazing. It is powerful, fully customizable to meet most any need and fairly easy to use and navigate once you dig into it and get the basics set up. Even if you do have some issues in navigating or setting up your desired template, Jason and the rest of the team are absolutely amazing, responsive, efficient, knowledgable and function at an exemplary level of speed and communication with the ability to communicate effectively in layperson terms to help you achieve whatever it is you are needing. In my case, I needed the ability to auto generate detailed reports in a specific format based on a number of varying factors and data points pulled directly from orders and the product information within those orders. I needed these reports to be automatically sent to me on a very regular basis of my choosing down to the day of week, hour and minute (it can even go down to the second, if needed). I HIGHLY recommend this company and this App after having worked with the app and their customer service/tech team for going on 2 weeks now from first contact.

Big Damn Band
USA
5 dagar användning av appen
Modd Apps Inc. svarade 9 februari 2021

Thanks for your detailed feedback, we really appreciate you taking the time! The team is always here to help with setting up any advanced liquid fields, filters or schedules, please reach out if there is anything else we can assist with! -Jason