Xporter Data Export & Reports , 368 reviews

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
    362
  • 1% of ratings are 4 stars
    2
  • 0% of ratings are 3 stars
    1
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
    3
What merchants think

Feedback submitted

Merchants highly value this app for its robust data management and export capabilities, especially for businesses with custom items. It's praised for its user-friendly interface, reliability, and automation of complex export tasks. The app can handle large data volumes and create detailed, customizable reports. Exceptional customer service is a standout feature, with staff described as prompt and responsive. The ability to generate XML output and push orders to an SFTP is also appreciated. Many have found it to be a reliable tool for several years.

November 25, 2019

Three stars feels as middle of the road you can rate, for an incomplete grade. Our company is in a holding pattern involving ping-ponging blame between the app developers to the Shopify support, without a concrete solution being formed. Our customer interaction has been wonderful, but the troubleshooting has not. We would rather have a solution than watching the blame-game email thread, but we are still right where we started. When it works, it works; when it doesn't, it still works but you have to do it three times (Is that too many times? We'll say that is too many times). We want to report that our support rep, Jennylyn, has been great. We hope this is resolved soon, and maybe we shouldn't have been prompted to talk about our experience with this paid app, until you finish fixing the app causing our frustration.

SAVAGE, The Ultimate Apparel Company
United States
Over 3 years using the app
Modd Apps Inc. replied November 25, 2019

Hi SAVAGE, thanks for the feedback. I understand your frustration and apologize for the delay. The root of this problem is that occasionally Shopify refuses our connection to the server (API) to get your report's data'. We don't see this often, Xporter makes this kind of request 10k+ times/day, and seems to be limited to your store. We can only resolve this is by providing Shopify with information (dates, errors) to review logs and help identify a cause. Because your ticket was submitted through Shopify's portal, you are automatically notified of any communication between us. We do not intend to pass blame, only to find and fix the cause. I can only assure you that this issue has significant visibility on our side and we are hopeful it will be resolved soon.

Update Jan 2, 2020: Shopify seems to have resolved the issue, as confirmed by the customer.

-Jeff

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