Best app EVER for shipping! Been using it since April and we keep learning new things that it can do. Extremely helpful team and responsive to feedback. My only wish would be for XPS ship to also integrated with SQUARE POS...which sadly it doesn't. I never post reviews, but this company deserves to be recognized for its outstanding product and service.
Style with Christine
After putting the address to ship, then they ask for an additional payment but their system said doesn't work. Its demo doesn't work. Just add payment couldn't do either.
Hi Christine. I'm so sorry that you have experienced problems. I have reviewed the notes on your account and see that you didn't respond to our attempts to reach you to schedule a live demo / onboarding support. I also see that you haven't contacted our live support department to provide assistance.
I don't know what demo you are referring to in your review, but there is a wizard, that hasn't been followed. That would definitely be a help, as would a live demo, and live support.
XPS Ship has over 15,000 active customers. We add 350-400 new customers per month to this number. The wizard works, payment processing works, the Shopify integration works... it all works. We are happy to help you implement. I will have the onboarding coordinator who previously reached out to you by phone and email reach out to you again.
My hope is that we will be able to provide the guidance you need to get started and that you will become a happy user. XPS Ship is the optimal multi-carrier shipping solution for small to mid-sized businesses.
LOVE LOVE LOVE!!!! They have such an easy integration, a column dedicated to best price comparisons and a human who answers the phone after a few rings! So happy we found them.
My main reason for using an app was to get a shipping manifest for USPS since Shopify does not provide a manifest. I tried another app and gave up after 2-1/2 hours of chat with someone who was obviously going around to various chats with other people at the same time. I was referred to XPS so I signed up, and was set up and trained within a half hour by Brendan. The next morning I called customer service. They answered the phone immediately and did my first three orders with me on the phone until I was comfortable. Easy peasy. I HIGHLY recommend XPS for ease of use and for their customer service.
GONE COUNTRY HATS
I used XPS to ship my good before my shopify website and enjoyed the ease and pricing structure. Integrating the app into Shopify was pretty easy and so far no issues. Customer service answers their phone immediately and zero wait time - I appreciate that. So far I'm happy.
Thanks so much for this, Angel!
Worked great until we received several duplicate charges on our credit card to recharge our shipping account (one was 4 times the usual $50 amount). We tried for 3 months (including several phone calls) to fix. Every time we spoke with someone, they promised "a manager was looking into this and would call us back". Never received a return phone call.
If you have a credit card on your XPS account, you can't delete it unless you are adding another form of payment. Not good.
Was very excited to get this new system but they don't give you an option to try the software with a billing credit card, you have to upload a minimum of 50.00 to even start. Also, their customer service isn't very good either. I once called in and this guy named Tyler who answers the call, answers by saying, XPS Shipping, your going to have to hold". Seriously, what kind of business allows their employees to answer a call like that? So even after that call, I was still going to give them a chance but after today, NOPE.
They called me yet again because they will keep calling non-stop until they get you to schedule a demo but I had questions in regards to shipping. So the lady I spoke with tried to transfer me to someone, got hung up on, then she called me back and then transferred me to Tyler who jumps on the line and doesn't even ask what my question was. But instead, immediately says, go to the "Zero balance on the upper right hand side of the screen and put in your credit card number" and doesn't even begin to even ask anything about the questions I may have. When I asked him if there were other options, he was like "No" and didn't even attempt to explain anything on why its setup that way or basically even try to keep a customer.
If I've learned anything from companies like these, it's that if the customer service is this bad when you in fact haven't even done business with them yet, imagine what the customer service would be like if there were an actual problem? Also, just an FYI for those that mainly ship via USPS, I've done rate comparisons and honestly, the rates aren't that much different than just using the Shopify shipping or any other shipping company.
Probably the best shipping app on Shopify, I've tried about 4, including this app. I was looking for better shipping rates and this app offers the best service by far.
Shopify, Amazon, eBay, Etsy, Opencart, OSCommerce, Prestashop, Magento, PayPal, Volusion, BigCommerce and a few more. So you can import all your orders automatically from several different channels
Goshippo integrates with ebay and shopify, but I did not check others
Netparcel only integrates with Shopify
Shipping Easy I didn't check for integration with other platforms
XPS - no monthly or additonal fees - to pay you need to add funds
Shippo - no monthly fees, label cost plus 5c
Netparcel - no monthly fees - bills your card manual or automatically
Shipping Easy - free if you post less than 50 per month, thereafter sliding scale monthly fees
Rates - USPS
Best rates I have found for USPS, cheaper than Shippo, Shipping Easy and, if I'm not mistaken, Shopify. Note I mainly use flat rate boxes
Rates - Couriers - FedEx, UPS
If you have a FedEx or UPS account, like we have, you can compare to XPS, XPS got us much better rates, on some packages we save up to $9! NOTE - You might find that you may get better discounts with your existing accounts depending on the discounts you have.
Although XPS are not the cheapest, Netparcel was cheaper, but by small margins $1 - $3 plus/minus. I did mention this to XPS and they said they will work on cheaper. However, if you add additional insurance then you find that rates are the same or differ by a few cents, either way. XPS does have a much better UI and they will get you rates with USPS and UPS.
Netparcel only does FedEx.
Unfortunately, Goshippo will only integrate with your existing accounts, they won't be able to get you cheaper than what you already pay.
I think Shipping Easy also integrates with your exisiting FedEx account, but to get a cheaper rate we needed to contact my FedEx account rep to see if our discounts are more or less than Shipping Easy, he was supposed to get back to us and we didn't follow up, too much headache.
I think better than all. You add sender, receiver, package type, dimensions, weights and select courier service type all on same page, and get the quote in real time, no moving between 2-3 pages. You get competing rates from 3 service providers, USPS, FedEx and UPS (Goshippo does do this but you have to go through a couple of pages and they won't be cheaper)
Live customer service, just call the number to speak to someone.
You can also handle claims on XPS but I have not tried this feature yet.
I will edit this review if needed
Testing Boston Spice
Awesome. been using them for 6 months. Works with Ebay, amazon, and shopify, as well as being able to set up a shipment manually.
Great app! Easy to use! Perfect for any size business. Customer service is absolutely great too which makes the app even better! I strongly recommend this!