eDesk: Live Chat & AI Helpdesk

eDesk: Live Chat & AI Helpdesk

xSellco

Customer Support, Review Automation, Centralized AI Inbox

4.8 별 5개 중(18 리뷰)

Support from one place

Displays all customer queries from your marketplaces and social channels in one place, so you'll never miss a query again.

Automate replies

Respond to customers faster with AI powered one-click responses that magically pull in order, tracking and delivery details.

Perfect for remote teams

With a shared in-box and auto-assign features, eDesk is exclusively built of eCommerce support teams working remotely.


eDesk: Live Chat & AI Helpdesk 정보

eDesk is a leading eCommerce helpdesk used by thousands of major retailers worldwide. Developed using a customer-centric approach, eDesk empowers your support team to provide a positive experience for customers across all of your company’s channels: email, live chat, social media and webstore.

eDesk brings all of your customer messages and order details into one unique inbox, ensuring that you’ll never miss a query from customers again. Using eDesk will help you to deliver superior support to customers and make their buying experience a positive one. Some of the biggest Shopify stores use eDesk to make their support teams more efficient, enabling them to resolve customers’ queries faster than ever.

Unlike other helpdesks, eDesk also has a positive feedback tool that means customers can effortlessly leave you a positive review after their experience. This leads to more sales and helps you to outsell your competitors.

eDesk’s auto-response feature is perfect for those busy weekends and holiday periods, meaning you can maintain speedy responses without ever becoming overwhelmed.

eDesk is also great for growing retailers as its shared inbox, coupled with team performance reporting, means teams working from different locations won’t respond to the same query.

If you want happier customers, increased sales, and better team performance, join thousands of leading online retailers and sign up for eDesk today.

The eDesk Guarantee

  • Happier customers
  • Deal with more customer queries in less time
  • Win sales from your competitors with increased positive reviews
  • Respond faster than your competitors
  • Perfect for teams working from different locations
  • Improve team performance with better reporting

More features

  • Centralized inbox for all integrations
  • One-click invoice generator
  • Real-time dynamic dashboards
  • Full team & channel reporting
  • Manage your marketplace SLAs
  • Auto-translate & AI responses
  • Respond faster with snippets and templates
  • Built-in autoresponder
  • Instantly respond with live chat

통합하기

  • eBay,
  • Amazon,
  • Facebook,
  • Twitter,
  • Walmart,
  • Cdiscount

미디어 갤러리

지원

가격 14 일간 무료 체험

모든 가격 옵션 보기

Team

$79/월

또는 연당 $780 로 $65/월 청구

  • Auto-responder
  • Unlimited rules
  • @mentions
  • Custom fields
  • Custom SLAs
  • Merge tickets
  • Internal notes
  • Phone support

Professional

$105/월

또는 연당 $1,020 로 $85/월 청구

  • AI-powered responses
  • Auto-translate
  • Collision detection
  • Full management reports
  • Pre-sales opportunities
  • Custom roles
  • 24 x 7 support

Enterprise

$169/월

또는 연당 $1,668 로 $139/월 청구

  • Chat included free
  • CSAT measurement
  • Enterprise reporting
  • Collaboration users
  • API access
  • Service level guarantee
  • 99.9% uptime SLA

* 모든 비용은 미국 달러로 청구됩니다. 월별 혹은 사용자 기반 청구를 포함한 반복 청구 금액은 30일 마다 청구됩니다.

4.8 별 5개 중

전체 평가는 앱의 현재 상태를 반영합니다. 여기에는 모든 앱 평가가 포함되지만 가장 최근의 평가에 우선순위가 있습니다.
  • 5 별 5개 중
    평가의 78%는 별점 5 입니다.
  • 4 별 5개 중
    평가의 17%는 별점 4 입니다.
    (3)
  • 3 별 5개 중
    평가의 0%는 별점 3 입니다.
    (0)
  • 2 별 5개 중
    평가의 0%는 별점 2 입니다.
    (0)
  • 1 별 5개 중
    평가의 6%는 별점 1 입니다.
    (1)

가장 최근 리뷰

SparkPod

E-Desk has been great so far. It helped improve the efficiency and timing of taking care of our awesome customers. As well, I reached out to their support and Ciaran was super fast to respond and took care of my inquiry immediately. Super Customer Service and Platform.

ColmanHandmade

A really useful application. I have a couple of different stores and eDesk helps my team manage all our customer service really easily.

Retrostyler

We have used Xsellco Helpdesk for a few years now , to manage our customer service and we have to say, it's a fantastic bit of software. It's not the cheapest out there and it certainly would be cheaper to answer all of your questions from each marketplace/ platform, but the fact that you can integrate all of your platforms into one helpdesk, set up rules, track response rates etc., is of great value to the business and therefor customer. This particular app for Shopify is quick to set up and super-easy to use. Highly recommended!