Customer Service Helpdesk App
Galerie propagovaných obrázků
O této aplikaci
Uvedena
12. červenec 2016
Jazyky
angličtina
Tato aplikace není přeložena do jazyka čeština
Kategorie
Správa požadavků na podporu , ChatFunguje s:
Amazon, Facebook, Instagram, WhatsApp, 250+ Integrations, KlaviyoFaster and smarter customer support helpdesk software and live chat for everywhere you sell.
Delight customers and maximize profits with faster, more personalized responses. Centralize messaging from all your sales channels (marketplaces, webstore and social). Access one smart inbox to manage email, live chat and voice conversations. View order and customer information with each message. Easily process returns, cancellations and duplicate order requests. Summarize and automate more responses with AI-driven technology. Easily connect with order fulfillment partners and your Klaviyo CRM.
- See conversation summaries, suggested responses PLUS total handsfree responses.
- Smart Inbox: Centralize & prioritize all of your marketplaces and social queries
- See full order history, lifetime value, VIP status, and customer sentiment
- Auto assign and collaborate on email, live chat, voice,WhatsApp and social
- View, refund, cancel or even duplicate Shopify orders without leaving eDesk
Cena
14denní zkušební verze zdarmaEntrepreneur 300
$49/měsíc
nebo $468/rok s úsporou 20 %
- 300 tickets per month
- AI Summaries, Sentiment Analysis, Response Suggestions & HandsFree responses
- Returns & Cancellations
- Live Chat
Team - Agent based
$89/měsíc
nebo $828/rok s úsporou 22 %
- Unlimited tickets
- 50 rule-based response automations
- SAL Management
- Add 5 Channels
- Live Chat
- Returns & Cancellations
- 24/7 support
Entrepreneur 2000
$199/měsíc
nebo $1,896/rok s úsporou 21 %
- 2,000 Tickets
- Unlimited Agents & Channels
- AI Summaries, Sentiment Analysis & Response Suggestions
- Live Chat
- Returns & Cancellations
Entrepreneur 300
$49/měsíc
nebo $468/rok s úsporou 20 %
- 300 tickets per month
- AI Summaries, Sentiment Analysis, Response Suggestions & HandsFree responses
- Returns & Cancellations
- Live Chat
Team - Agent based
$89/měsíc
nebo $828/rok s úsporou 22 %
- Unlimited tickets
- 50 rule-based response automations
- SAL Management
- Add 5 Channels
- Live Chat
- Returns & Cancellations
- 24/7 support
Entrepreneur 2000
$199/měsíc
nebo $1,896/rok s úsporou 21 %
- 2,000 Tickets
- Unlimited Agents & Channels
- AI Summaries, Sentiment Analysis & Response Suggestions
- Live Chat
- Returns & Cancellations
Všechny poplatky jsou fakturovány v měně USD. Opakované poplatky a poplatky založené na použití jsou fakturovány každých 30 dní. Zobrazit všechny cenové možnosti
Počet recenzí: 31
The staff has been helpful but need some improvements in functionality, which they have agreed to fix. When the issues are fixed, I would increase my rating for this app.
We've used Xsellco for some time now and rate it highly. The integration is seamless! Language facilities are top notch if you are selling internationally. Also Xsellco customer support is very good should you need any help.
Work's perfectly and seamlessly integrates with our other sales channels. Saves time having to log into different email accounts and marketplaces by having everything in one place! Easy to use and features are great!
An exceptional product from an exceptional company. Great product, amazing customer service.
It took us a little while to get rolling with eDesk, but the support team were more than happy to help with our queries, and even basic functions like being able to leave an autoresponder running over the weekend have been hugely beneficial to our Customer Services team's wellbeing. We use markets other than Shopify, and nobody likes being the one having to answer emails on Christmas day!
Hello!
We are working to improve our interface but I'm glad our support team were there to get you started. We have a knowledgebase (accessible from your eDesk menu) that will explain all the features of eDesk and hopefully get even more out of it. Best Wishes, Eamon the Customer Support manager
O této aplikaci
Uvedena
12. červenec 2016
Jazyky
angličtina
Tato aplikace není přeložena do jazyka čeština
Kategorie
Správa požadavků na podporu , ChatFunguje s:
Amazon, Facebook, Instagram, WhatsApp, 250+ Integrations, KlaviyoVytvořeno partnerem xSellco Ltd
Informace o partnerovi xSellco Ltd
Průměrné hodnocení: 3,7
Počet roků zkušeností s vývojem aplikací pro Shopify App Store: 8
Two Haddington Buildings, Haddington Road, Dublin, D, D04 HE94, IE
Podpora
Poslat zprávu1 917 6882333
support@edesk.com
Tento vývojář nenabízí přímou podporu v jazyce Čeština.
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