eDesk: Live Chat & AI Helpdesk

eDesk: Live Chat & AI Helpdesk

od xSellco

Customer Support, Review Automation, Centralized AI Inbox

3.9 z pěti hvězd(19 hodnocení)

Support from one place

Displays all customer queries from your marketplaces and social channels in one place, so you'll never miss a query again.

Automate replies

Respond to customers faster with AI powered one-click responses that magically pull in order, tracking and delivery details.

Perfect for remote teams

With a shared in-box and auto-assign features, eDesk is exclusively built of eCommerce support teams working remotely.


Podrobnosti o eDesk: Live Chat & AI Helpdesk

eDesk is a leading eCommerce helpdesk used by thousands of major retailers worldwide. Developed using a customer-centric approach, eDesk empowers your support team to provide a positive experience for customers across all of your company’s channels: email, live chat, social media and webstore.

eDesk brings all of your customer messages and order details into one unique inbox, ensuring that you’ll never miss a query from customers again. Using eDesk will help you to deliver superior support to customers and make their buying experience a positive one. Some of the biggest Shopify stores use eDesk to make their support teams more efficient, enabling them to resolve customers’ queries faster than ever.

Unlike other helpdesks, eDesk also has a positive feedback tool that means customers can effortlessly leave you a positive review after their experience. This leads to more sales and helps you to outsell your competitors.

eDesk’s auto-response feature is perfect for those busy weekends and holiday periods, meaning you can maintain speedy responses without ever becoming overwhelmed.

eDesk is also great for growing retailers as its shared inbox, coupled with team performance reporting, means teams working from different locations won’t respond to the same query.

If you want happier customers, increased sales, and better team performance, join thousands of leading online retailers and sign up for eDesk today.

The eDesk Guarantee

  • Happier customers
  • Deal with more customer queries in less time
  • Win sales from your competitors with increased positive reviews
  • Respond faster than your competitors
  • Perfect for teams working from different locations
  • Improve team performance with better reporting

More features

  • Centralized inbox for all integrations
  • One-click invoice generator
  • Real-time dynamic dashboards
  • Full team & channel reporting
  • Manage your marketplace SLAs
  • Auto-translate & AI responses
  • Respond faster with snippets and templates
  • Built-in autoresponder
  • Instantly respond with live chat

Integrováno s

  • eBay,
  • Amazon,
  • Facebook,
  • Twitter,
  • Walmart,
  • Cdiscount

Galerie médií

Podpora

Nacenění 14denní bezplatná zkouška

Zobrazit všechny cenové možnosti

Team

$79/měsíc

nebo $65/měsíc fakturováno v částce $780 jednou ročně

  • Auto-responder
  • Unlimited rules
  • @mentions
  • Custom fields
  • Custom SLAs
  • Merge tickets
  • Internal notes
  • Phone support

Professional

$105/měsíc

nebo $85/měsíc fakturováno v částce $1,020 jednou ročně

  • AI-powered responses
  • Auto-translate
  • Collision detection
  • Full management reports
  • Pre-sales opportunities
  • Custom roles
  • 24 x 7 support

Enterprise

$169/měsíc

nebo $139/měsíc fakturováno v částce $1,668 jednou ročně

  • Chat included free
  • CSAT measurement
  • Enterprise reporting
  • Collaboration users
  • API access
  • Service level guarantee
  • 99.9% uptime SLA

* Všechny poplatky jsou fakturovány v USD. Opakované platby, včetně měsíčních poplatků nebo poplatků za použití, se fakturují jednou za 30 dnů.

3.9 z pěti hvězd

Celkové hodnocení odráží aktuální stav aplikace. Zahrnuje všechny recenze aplikací, ale upřednostňuje ty nejnovější.
  • 5 z pěti hvězd
    74 % hodnocení má hodnotu 5 hvězdy
  • 4 z pěti hvězd
    16 % hodnocení má hodnotu 4 hvězdy
    (3)
  • 3 z pěti hvězd
    0 % hodnocení má hodnotu 3 hvězdy
    (0)
  • 2 z pěti hvězd
    0 % hodnocení má hodnotu 2 hvězdy
    (0)
  • 1 z pěti hvězd
    11 % hodnocení má hodnotu 1 hvězdy
    (2)

Nejnovější recenze

Oddbins

This app was working fine and then stopped sending, these things happen. What is absolutely unacceptable is the complete lack of customer service, created a ticket; no acknowledgement, emailed "Customer success manager"; no acknowledgement, sent a stern msg to Twitter; no acknowledgement.
When you have a list of customers thinking you are ignoring their requests because your ticketing system is not sending responses and you can't get hold of support for love nor money it is time to pack it up.

Odpověď vývojáře

18. červen 2021

Hello Oddbins,

My sincere apologies for how our communication let you down. If you would like to reach out to our support email support@edesk.com and ask for Eamon I would be glad to help you and get anything outstanding resolved.

Many Thanks
Eamon

SparkPod

E-Desk has been great so far. It helped improve the efficiency and timing of taking care of our awesome customers. As well, I reached out to their support and Ciaran was super fast to respond and took care of my inquiry immediately. Super Customer Service and Platform.

ColmanHandmade

A really useful application. I have a couple of different stores and eDesk helps my team manage all our customer service really easily.