eDesk: Live Chat & AI Helpdesk

eDesk: Live Chat & AI Helpdesk

da xSellco

Customer Support, Review Automation, Centralized AI Inbox

4.8 stelle su 5(24 recensioni)

Support from one place

Displays all customer queries from your marketplaces and social channels in one place, so you'll never miss a query again.

Automate replies

Respond to customers faster with AI powered one-click responses that magically pull in order, tracking and delivery details.

Perfect for remote teams

With a shared in-box and auto-assign features, eDesk is exclusively built of eCommerce support teams working remotely.


Su eDesk: Live Chat & AI Helpdesk

eDesk is a leading eCommerce helpdesk used by thousands of major retailers worldwide. Developed using a customer-centric approach, eDesk empowers your support team to provide a positive experience for customers across all of your company’s channels: email, live chat, social media and webstore.

eDesk brings all of your customer messages and order details into one unique inbox, ensuring that you’ll never miss a query from customers again. Using eDesk will help you to deliver superior support to customers and make their buying experience a positive one. Some of the biggest Shopify stores use eDesk to make their support teams more efficient, enabling them to resolve customers’ queries faster than ever.

Unlike other helpdesks, eDesk also has a positive feedback tool that means customers can effortlessly leave you a positive review after their experience. This leads to more sales and helps you to outsell your competitors.

eDesk’s auto-response feature is perfect for those busy weekends and holiday periods, meaning you can maintain speedy responses without ever becoming overwhelmed.

eDesk is also great for growing retailers as its shared inbox, coupled with team performance reporting, means teams working from different locations won’t respond to the same query.

If you want happier customers, increased sales, and better team performance, join thousands of leading online retailers and sign up for eDesk today.

The eDesk Guarantee

  • Happier customers
  • Deal with more customer queries in less time
  • Win sales from your competitors with increased positive reviews
  • Respond faster than your competitors
  • Perfect for teams working from different locations
  • Improve team performance with better reporting

More features

  • Centralized inbox for all integrations
  • One-click invoice generator
  • Real-time dynamic dashboards
  • Full team & channel reporting
  • Manage your marketplace SLAs
  • Auto-translate & AI responses
  • Respond faster with snippets and templates
  • Built-in autoresponder
  • Instantly respond with live chat

Si integra con

  • eBay,
  • Amazon,
  • Facebook,
  • Twitter,
  • Walmart,
  • Cdiscount

Galleria multimediale

Community

Prezzi 14 giorni di prova gratuita

Vedi tutte le opzioni di prezzo

Team

$79/mese

o $65/mese fatturato a $780 una volta all'anno

  • Auto-responder
  • Unlimited rules
  • @mentions
  • Custom fields
  • Custom SLAs
  • Merge tickets
  • Internal notes
  • Phone support

Professional

$105/mese

o $85/mese fatturato a $1,020 una volta all'anno

  • AI-powered responses
  • Auto-translate
  • Collision detection
  • Full management reports
  • Pre-sales opportunities
  • Custom roles
  • 24 x 7 support

Enterprise

$169/mese

o $139/mese fatturato a $1,668 una volta all'anno

  • Chat included free
  • CSAT measurement
  • Enterprise reporting
  • Collaboration users
  • API access
  • Service level guarantee
  • 99.9% uptime SLA

* Tutte le spese sono fatturate in USD.
** Le addebiti ricorrenti, comprese le spese per utilizzo o mensili, sono fatturate ogni 30 giorni.

4.8 stelle su 5

La valutazione complessiva riflette lo stato attuale dell'app. Tiene in considerazione tutte le recensioni relative all'app, ma dà priorità a quelle più recenti.

  • 5 stelle su 5
    Il 79% delle recensioni sono di 5 stelle
  • 4 stelle su 5
    Il 17% delle recensioni sono di 4 stelle
  • 3 stelle su 5
    Il 0% delle recensioni sono di 3 stelle
    (0)
  • 2 stelle su 5
    Il 0% delle recensioni sono di 2 stelle
    (0)
  • 1 stelle su 5
    Il 4% delle recensioni sono di 1 stelle

Le recensioni più recenti

Pets Purest

Great team who provide a great service thank you. Really helpful app which makes managing customer service so much easier.

Fat Lad At The Back

I don't love the interface if I am honest and due to a breakdown in communication at the start of the year (they didn't explain what the implications of removing an old channel was!) we have lost ALL of our historical communication with customers HOWEVER I would still recommend this app. CS is great and they usually sort stuff out pretty quickly.

Risposta dello sviluppatore

4 ottobre 2021

Hello Lynn,

Thank you very much for your positive review. I would like to offer my apologies for the trouble you had at the start of the year. All our Customer support staff do or should be warning clients of the potential problems with channel removals on our platform. I'll review your case and feedback to all involved.

Kind Regards
Eamon
Customer support

Encha

Chat support reps are very attentive and helpful! I highly recommend eDesk for startup companies as they are easy to work with.