Customer Service Helpdesk App

Customer Service Helpdesk App

A partire da $49/mese. Prova gratuita di 14 giorni.
Valutazione (4,4)
Recensioni
Sviluppatore

Informazioni sull’app

Lanciata

12 luglio 2016

Lingue

Inglese

Questa app non è disponibile in Italiano

Funziona con

Amazon, Facebook, Instagram, WhatsApp, 250+ Integrations, Klaviyo

Faster and smarter customer support helpdesk software and live chat for everywhere you sell.

Delight customers and maximize profits with faster, more personalized responses. Centralize messaging from all your sales channels (marketplaces, webstore and social). Access one smart inbox to manage email, live chat and voice conversations. View order and customer information with each message. Easily process returns, cancellations and duplicate order requests. Summarize and automate more responses with AI-driven technology. Easily connect with order fulfillment partners and your Klaviyo CRM.

Delight customers and maximize profits with faster, more personalized responses. Centralize messaging from all your sales channels (marketplaces, webstore and social). Access one smart inbox to manage email, live chat and voice conversations. View order and customer information with each message. Easily process returns, cancellations and duplicate order requests. Summarize and automate more responses with AI-driven technology. Easily connect with order fulfillment partners and your Klaviyo CRM. altro
  • See conversation summaries, suggested responses PLUS total handsfree responses.
  • Smart Inbox: Centralize & prioritize all of your marketplaces and social queries
  • See full order history, lifetime value, VIP status, and customer sentiment
  • Auto assign and collaborate on email, live chat, voice,WhatsApp and social
  • View, refund, cancel or even duplicate Shopify orders without leaving eDesk

Prezzi

Prova gratuita di 14 giorni

Entrepreneur 300

$49/mese

o a $468/anno con un risparmio del 20%

  • 300 tickets per month
  • AI Summaries, Sentiment Analysis, Response Suggestions & HandsFree responses
  • Returns & Cancellations
  • Live Chat

Team - Agent based

$89/mese

o a $828/anno con un risparmio del 22%

  • Unlimited tickets
  • 50 rule-based response automations
  • SAL Management
  • Add 5 Channels
  • Live Chat
  • Returns & Cancellations
  • 24/7 support

Entrepreneur 2000

$199/mese

o a $1,896/anno con un risparmio del 21%

  • 2,000 Tickets
  • Unlimited Agents & Channels
  • AI Summaries, Sentiment Analysis & Response Suggestions
  • Live Chat
  • Returns & Cancellations

Entrepreneur 300

$49/mese

o a $468/anno con un risparmio del 20%

  • 300 tickets per month
  • AI Summaries, Sentiment Analysis, Response Suggestions & HandsFree responses
  • Returns & Cancellations
  • Live Chat

Team - Agent based

$89/mese

o a $828/anno con un risparmio del 22%

  • Unlimited tickets
  • 50 rule-based response automations
  • SAL Management
  • Add 5 Channels
  • Live Chat
  • Returns & Cancellations
  • 24/7 support

Entrepreneur 2000

$199/mese

o a $1,896/anno con un risparmio del 21%

  • 2,000 Tickets
  • Unlimited Agents & Channels
  • AI Summaries, Sentiment Analysis & Response Suggestions
  • Live Chat
  • Returns & Cancellations

Tutte le spese sono fatturate in USD. Per gli addebiti ricorrenti e le spese basate sull’utilizzo ricevi una fattura ogni 30 giorni. Vedi tutte le opzioni di prezzo

31 recensioni

Valutazione complessiva
4,4
Numero di recensioni per livello
  • Il 77% delle recensioni ha 5 stelle
  • Il 16% delle recensioni ha 4 stelle
  • Il 3% delle recensioni ha 3 stelle
  • Il 0% delle recensioni ha 2 stelle
  • Il 3% delle recensioni ha 1 stelle
Data modifica: 31 luglio 2023

The staff has been helpful but need some improvements in functionality, which they have agreed to fix. When the issues are fixed, I would increase my rating for this app.

samawa perfumes
Emirati Arabi Uniti
Circa un mese di utilizzo dell’app
28 luglio 2017

Work's perfectly and seamlessly integrates with our other sales channels. Saves time having to log into different email accounts and marketplaces by having everything in one place! Easy to use and features are great!

Reytid
Regno Unito
Oltre 5 anni di utilizzo dell’app
1 settembre 2017

We've been using XSellco for over a year to manage all our incoming customer service e-mails, plus a bunch more. Great, easy to use software that streamlines our workflow a ton! Highly recommended.

Mmawarehousellc
Stati Uniti
Circa 4 anni di utilizzo dell’app
20 giugno 2017

Really easy straight forward way to view orders and reply to emails, their service is always great and are quick to resolve any issues with the site.

Rinkit Ltd
Regno Unito
Oltre 3 anni di utilizzo dell’app
18 agosto 2016

I love it! We used reply manager for a long time and this is worlds ahead of it.

Pros: I can view the order status, tracking number, message history, and order history from one message screen. The templates and smart tags are super helpful and easy to use. It also gives you an actual dashboard, not just a spreadsheet of data.

Cons: I prefer the "Classic View" to the newer look they put out recently but they don't restrict you to one or the other. The platform can be a bit buggy at times but the customer support team is very accessible and helpful.

The Wrld
Stati Uniti
Circa 3 anni di utilizzo dell’app

Informazioni sull’app

Lanciata

12 luglio 2016

Lingue

Inglese

Questa app non è disponibile in Italiano

Funziona con

Amazon, Facebook, Instagram, WhatsApp, 250+ Integrations, Klaviyo

Sviluppata da xSellco Ltd

Informazioni su xSellco Ltd

Valutazione media: 4,4

Crea app per lo Shopify App Store da 7 anni

Two Haddington Buildings, Haddington Road, Dublin, D, D04 HE94, IE

Assistenza

Invia un messaggio

1 917 6882333

support@edesk.com

Questo sviluppatore non offre assistenza diretta in Italiano.

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