eDesk ‑ Multichannel helpdesk

eDesk an eCommerce helpdesk for multichannel merchants, integrating with the world’s leading marketplaces, social channels and of course Shopify. Improve customer happiness, productivity and business reputation through AI-powered automation and insights. eDesk is the smarter way to do eCommerce support. Entirely eCommerce focused, eDesk helps online retailers deliver extraordinary customer service, everywhere they sell.

eDesk brings all of your customer messages and order details into one unique inbox, ensuring that you’ll never miss a query from customers again. Using eDesk will help you to deliver superior support to customers and make their buying experience a positive one. Some of the biggest Shopify stores use eDesk to make their support teams more efficient, enabling them to resolve customers’ queries faster than ever.

Unlike other helpdesks, eDesk also has a positive feedback tool that means customers can effortlessly leave you a positive review after their experience. This leads to more sales and helps you to outsell your competitors.

eDesk’s auto-respond feature is perfect for those busy weekends and holiday periods, meaning you can maintain speedy responses without ever becoming overwhelmed.

If you want happier customers, increased sales, and better team performance, join thousands of leading online retailers and sign up for eDesk today.

The eDesk Guarantee

• Happier customers
• Deal with more customer queries in less time
• Win sales from your competitors with increased positive reviews
• Respond faster than your competitors
• Perfect for teams working from different locations
• Improve team performance with better reporting

More features

• Centralized inbox for all integrations
• One-click invoice generator
• Real-time dynamic dashboards
• Full team & channel reporting
• Manage your marketplace SLAs
• Auto-translate & AI responses
• Respond faster with snippets and templates
• Built-in autoresponder
• Instantly respond with live chat