Customer Service Helpdesk App
特集の画像ギャラリー
このアプリについて
公開日
2016年7月12日
言語
英語
このアプリは日本語に翻訳されていません
カテゴリー
サポートチケット管理 , チャット連携対象システム・アプリ
Amazon, Facebook, Instagram, WhatsApp, 250+ Integrations, KlaviyoFaster and smarter customer support helpdesk software and live chat for everywhere you sell.
Delight customers and maximize profits with faster, more personalized responses. Centralize messaging from all your sales channels (marketplaces, webstore and social). Access one smart inbox to manage email, live chat and voice conversations. View order and customer information with each message. Easily process returns, cancellations and duplicate order requests. Summarize and automate more responses with AI-driven technology. Easily connect with order fulfillment partners and your Klaviyo CRM.
- See conversation summaries, suggested responses PLUS total handsfree responses.
- Smart Inbox: Centralize & prioritize all of your marketplaces and social queries
- See full order history, lifetime value, VIP status, and customer sentiment
- Auto assign and collaborate on email, live chat, voice,WhatsApp and social
- View, refund, cancel or even duplicate Shopify orders without leaving eDesk
価格設定
14日間の無料体験Entrepreneur 300
$49/月
または$468/年で20%お得
- 300 tickets per month
- AI Summaries, Sentiment Analysis, Response Suggestions & HandsFree responses
- Returns & Cancellations
- Live Chat
Team - Agent based
$89/月
または$828/年で22%お得
- Unlimited tickets
- 50 rule-based response automations
- SAL Management
- Add 5 Channels
- Live Chat
- Returns & Cancellations
- 24/7 support
Entrepreneur 2000
$199/月
または$1,896/年で21%お得
- 2,000 Tickets
- Unlimited Agents & Channels
- AI Summaries, Sentiment Analysis & Response Suggestions
- Live Chat
- Returns & Cancellations
Entrepreneur 300
$49/月
または$468/年で20%お得
- 300 tickets per month
- AI Summaries, Sentiment Analysis, Response Suggestions & HandsFree responses
- Returns & Cancellations
- Live Chat
Team - Agent based
$89/月
または$828/年で22%お得
- Unlimited tickets
- 50 rule-based response automations
- SAL Management
- Add 5 Channels
- Live Chat
- Returns & Cancellations
- 24/7 support
Entrepreneur 2000
$199/月
または$1,896/年で21%お得
- 2,000 Tickets
- Unlimited Agents & Channels
- AI Summaries, Sentiment Analysis & Response Suggestions
- Live Chat
- Returns & Cancellations
すべての料金はUSDで請求されます。 定期請求と使用料に基づく請求は、30日ごとに行われます。 すべての価格オプションを見る
31件のレビュー
The staff has been helpful but need some improvements in functionality, which they have agreed to fix. When the issues are fixed, I would increase my rating for this app.
Work's perfectly and seamlessly integrates with our other sales channels. Saves time having to log into different email accounts and marketplaces by having everything in one place! Easy to use and features are great!
We've been using XSellco for over a year to manage all our incoming customer service e-mails, plus a bunch more. Great, easy to use software that streamlines our workflow a ton! Highly recommended.
Really easy straight forward way to view orders and reply to emails, their service is always great and are quick to resolve any issues with the site.
I love it! We used reply manager for a long time and this is worlds ahead of it.
Pros: I can view the order status, tracking number, message history, and order history from one message screen. The templates and smart tags are super helpful and easy to use. It also gives you an actual dashboard, not just a spreadsheet of data.
Cons: I prefer the "Classic View" to the newer look they put out recently but they don't restrict you to one or the other. The platform can be a bit buggy at times but the customer support team is very accessible and helpful.
このアプリについて
公開日
2016年7月12日
言語
英語
このアプリは日本語に翻訳されていません
カテゴリー
サポートチケット管理 , チャット連携対象システム・アプリ
Amazon, Facebook, Instagram, WhatsApp, 250+ Integrations, Klaviyo開発者:xSellco Ltd
xSellco Ltdの詳細情報
平均評価:4.4
Shopify App Store向けのアプリ構築経験:7年
Two Haddington Buildings, Haddington Road, Dublin, D, D04 HE94, IE
サポート
メッセージを送信1 917 6882333
support@edesk.com
この開発者は日本語での直接的なサポートを提供していません。