eDesk ‑ AI Helpdesk & Chat
特集の画像ギャラリー
このアプリについて
公開日
2016年7月12日
言語
英語
カテゴリー
サポートチケット管理 , チャット以下と統合：
Amazon, Facebook, Instagram, WhatsApp, 250+ Integrations, KlaviyoFaster, better, smarter customer support helpdesk and live chat software for eCommerce sellers.
What if we told you that you could improve your eCommerce customer service by spending less time and effort on it? Powered by AI, eDesk lets you do exactly that. Centralize messaging from all your selling and communication channels into one smart helpdesk. View order and customer information alongside messages, return or cancel an order, automate responses with AI-driven technology, generate key reports. Deliver fast, accurate support exactly when and where your customers need it.
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eDesk AI HandsFree: Respond to queries HandsFree with auto-generated replies.
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Integration: Consolidate orders and tickets, from 250+ channels, in one place
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Sentiment Analysis: Know customers' moods before you ever interact with them.
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Smart Inbox: Centralize all of your support and share it across your team
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AI Automations: Take customer support to the next level with AI automations.
価格設定
無料インストール
Paid plans available
無料インストール
Paid plans available
すべての料金はUSDで請求されます。 すべての価格オプションを見る
30件のレビュー
We use this app for 2 Shopify stores. We are very happy with the platform. I especially enjoy the native integrations with all the other apps we use; Shipstation, Seller Central and Aircall to name a few.
Hello Main Street Forge,
Let us know if there are any more integrations you would like to see or any more features that should be included and we'll get to work on them. You can send ideas to us from the option on the right hand side menu within your app.
Many Thanks
Eamon,
Customer Support Manager
Been using eDesk for years through our various stores. Latest live chat version looks really professional, support staff are very helpful and app is easy to manage. Makes multi-channel messages infinitely easier.
Hi Prickle,
It is great to get feedback like this. I'll pass it along to the rest of the support & product design teams.
Best Wishes
Eamon CS Manager
It took us a little while to get rolling with eDesk, but the support team were more than happy to help with our queries, and even basic functions like being able to leave an autoresponder running over the weekend have been hugely beneficial to our Customer Services team's wellbeing. We use markets other than Shopify, and nobody likes being the one having to answer emails on Christmas day!
Hello!
We are working to improve our interface but I'm glad our support team were there to get you started. We have a knowledgebase (accessible from your eDesk menu) that will explain all the features of eDesk and hopefully get even more out of it. Best Wishes, Eamon the Customer Support manager
このアプリについて
公開日
2016年7月12日
言語
英語
カテゴリー
サポートチケット管理 , チャット以下と統合：
Amazon, Facebook, Instagram, WhatsApp, 250+ Integrations, Klaviyo開発者：xSellco Ltd
サポート
メッセージを送信1 917 6882333
support@edesk.com
この開発者は日本語での直接的なサポートを提供していません。
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